Juan Ignacio Herrera Aguad
@juanignacioherreraag
I create engaging guest sports, recreation, hospitality, and customer support experiences.
PortugalWhat I'm looking for
I've delivered sports, recreation, and guest experiences across hotels, cruise hospitality, and fitness. My work includes activities instruction, zipline, FlowRider, rock climbing, recreational dance, and show-door hosting with Royal Caribbean's Utopia of the Seas.
I've also supported guests through customer service at Concentrix, led physical and aquatic activities at Vila Vita Parc, and ran IMC GYM, creating virtual training plans and online fitness classes. I work fluently in Spanish, Portuguese, and English.
Experience
Work history, roles, and key accomplishments
Sports Staff
Royal Caribbean Cruise Utopia of the Sea Ship
Dec 2025 - Aug 2026 (8 months)
Instructed sports activities including zipline, Flow Rider, and rock climbing, and hosted shows and recreational dances.
Instructed sports activities including zipline, Flow Rider, and rock climbing, and hosted shows and recreational dances.
Provided customer support via phone and email in Spanish.
Spanish Customer Advisor
Concentrix
Aug 2025 - Sep 2025 (1 month)
Provided customer support via phone and email in Spanish.
Monitor and Instructor
Hotel Vila Vita Parc
Sep 2024 - Apr 2025 (7 months)
Instructed physical and aquatic activities for adults and children, and managed reception in gym, padel, tennis, golf, and other areas.
Monitor and Instructor
Hotel Vila Vita Parc 5 Stars The Leading Hotels of the World
Sep 2024 - Apr 2025 (7 months)
Instructed physical and aquatic activities for adults and children, and managed reception in gym, padel, tennis, golf, and other areas.
Virtual Assistant
RH-Digital Synergy
Dec 2024 - Feb 2025 (2 months)
Provided virtual assistance, sales support, and proposals for digital projects.
Virtual Assistant
RH-Digital Synergy
Dec 2024 - Feb 2025 (2 months)
Provided virtual assistance, sales support, and proposals for digital projects.
Hotel Entertainment
Hotel Ukino Palmeiras Village
Feb 2023 - Aug 2024 (1 year 6 months)
Provided hotel entertainment including sports, educational games, and dance activities.
Hotel Entertainment
Hotel Ukino Palmeiras Village 4 Stars 24 hours All inclusive
Feb 2023 - Aug 2024 (1 year 6 months)
Provided hotel entertainment including sports, educational games, and dance activities.
Customer Reception
Força Portugal Store
Mar 2022 - Feb 2023 (11 months)
Handled customer reception, provided attentive service, and performed T-shirt printing.
Customer Reception and Sales
Força Portugal Store
Mar 2022 - Feb 2023 (11 months)
Handled customer reception, provided attentive service, demonstrated sales ability, and printed T-shirts.
Waiter
AquaLuz Lagos Hotel
Jun 2022 - Oct 2022 (4 months)
Served at the La Terraza restaurant and assisted in the kitchen at a four-star hotel.
Waiter and Kitchen Assistant
AquaLuz Lagos Hotel
Jun 2022 - Oct 2022 (4 months)
Served at the La Terraza restaurant and assisted in the kitchen at the four-star AquaLuz hotel.
Owner and Trainer
IMC GYM
Jan 2016 - Dec 2021 (5 years 11 months)
Developed and delivered virtual training plans and online fitness classes, providing personalized guidance and support to clients remotely.
Owner and Trainer
IMC GYM
Jan 2016 - Dec 2021 (5 years 11 months)
Developed and delivered virtual training plans and online fitness classes, providing personalized guidance and support to clients remotely.
Education
Degrees, certifications, and relevant coursework
Sinergia RH-Digital
Virtual Assistant Certificate, Virtual Assistance
2024 - 2024
Completed a Virtual Assistant training program at Sinergia RH-Digital in 2024.
Sinergia RH-Digital
Virtual Assistant Certificate, Virtual Assistance
2024 - 2024
Completed Virtual Assistant training at Sinergia RH-Digital in 2024.
I.S.F.D in Physical Education 'Ricardo N. Viñas'
Tertiary Degree, Physical Education
2010 - 2015
Completed tertiary studies in Physical Education at I.S.F.D in Physical Education 'Ricardo N. Viñas' from 2010 to 2015.
I.S.F.D in Physical Education 'Ricardo N. Viñas'
Tertiary Degree, Physical Education
2010 - 2015
Completed tertiary studies in Physical Education at I.S.F.D in Physical Education 'Ricardo N. Viñas' from 2010 to 2015.
Pio XII Parish School
Secondary School Diploma, General Education
Completed primary and secondary education at Pio XII Parish School, graduating in 2008.
Pio XII Parish School
Secondary School Diploma, General Education
Completed primary and secondary education at Pio XII Parish School, graduating in 2008.
Tech stack
Software and tools used professionally
Availability
Location
PortugalAuthorized to work in
Salary expectations
Social media
Job categories
Skills
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