At Ricoh USA, Inc., I provide specialized remote support for printers under enterprise contracts. I diagnose equipment issues, manage service tickets through closure, and coordinate field technicians based on client needs.
I also administer print service contracts for corporate clients and provide technical support to help maintain operational continuity and meet SLAs.
At MANTIZ, I supported the development and maintenance of business process management software. I worked across web development and helped automate workflows, while supporting software implementation and testing for clients.
At Teleperformance, I provided remote IT support across different campaigns, troubleshooting hardware, software, and network incidents. My cybersecurity diploma training included network security, vulnerability assessment, risk management, threat analysis, and incident response.
