Juan diego zuñiga romero
@juandiegozuigaromero
Contact center and customer service agent focused on continuous improvement and reliable back-office support.
ColombiaWhat I'm looking for
I’m a contact center and customer service-focused professional who enjoys learning in different areas and staying consistent with objectives and work standards. I bring practical experience from customer-facing roles and operational support tasks.
In food service, I worked as a fast food chef, waiter, kitchen assistant, and cashier, building strong discipline around food handler obligations and daily service routines. This experience strengthened my ability to stay responsible, competitive, and customer-oriented under pressure.
Currently, I work as a BPO Agent for a LATAM contact center, handling Portuguese chat support and back office responsibilities. I also support airline tool management, applying a structured approach to solving requests and maintaining service quality.
Alongside my professional work, I’m studying mechatronic engineering and completing training in conservation and climate adaptation at the local level. My goal is to keep improving through motivated, cross-functional learning and to contribute to teams that value reliability and continuous growth.
Experience
Work history, roles, and key accomplishments
BPO Agent (Contact Center)
AlmaExperience
Jan 2025 - Present (1 year 5 months)
Worked as a BPO contact center agent across multiple support functions, including customer chat and back-office tasks. Managed airline tool workflows and performed Portuguese chat support.
Customer Service Cashier
Yony Perros
Feb 2024 - Oct 2024 (8 months)
Handled cashier duties and provided customer service while supporting fulfillment of store objectives. Followed established food-handler obligations and work standards across assigned functions.
Kitchen Assistant
Clap Burguers
Oct 2023 - Feb 2024 (4 months)
Assisted with kitchen duties as a kitchen assistant, focusing on responsibility and continuous improvement. Helped support consistent food production and adherence to work standards.
Waiter
K-pital Burger & Lotta Pizzeria
Aug 2022 - Sep 2022 (1 month)
Provided customer service as a waiter in a fast-paced food environment. Took orders and supported smooth table service to meet daily service standards.
Fast Food Chef
Punto Del Chuzo
Sep 2021 - Feb 2022 (5 months)
Prepared and served food in a fast-food kitchen while maintaining quality and kitchen workflow. Supported daily operations to ensure timely service for customers.
Education
Degrees, certifications, and relevant coursework
Instituto Tecnológico Metropolitano (ITM)
Mechatronics Engineering, Mechatronic Engineering
2020 -
Mechatronics engineering studies at ITM starting in February 2020.
SENA
Special course, Climate Change (Local Mitigation/Adaptation)
2019 -
Special course on mitigation and adaptation to climate change at the local level (October 2019).
SENA
Special course, Life and Work Skills
2019 -
Special course on development of skills, principles, and values for life and work (November 2019).
SENA
Technique, Conservation of Natural Resources
2018 - 2019
Technical training in conservation of natural resources from February 2018 to November 2019.
I.E. Gonzalo Mejía
Primary, Primary Education
Primary education at I.E. Gonzalo Mejía in Bello, Antioquia.
Tech stack
Software and tools used professionally
Availability
Location
ColombiaAuthorized to work in
Job categories
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