Juan Carlos Beltran
@juancarlosbeltran
Financial operations and client success specialist, I deliver premium service, complex case resolution, and KPI-driven operational excellence.
What I'm looking for
I’m a Finance and Banking graduate focused on financial operations, premium client service, and operational analysis in the international financial sector. I bring advanced English and hands-on experience supporting corporate and high-profile clients from the U.S. market, with a strong emphasis on accuracy and client trust.
At American Express, I specialize in premium client relations and operations for Platinum, Centurion, and corporate clients in a bilingual environment. I resolve complex cases involving financial products and premium credit accounts, develop negotiation strategies for satisfaction and loyalty, and consistently achieve outstanding performance, operational quality, and retention metrics—recognized through the internal ELITE distinction.
Earlier, as an Administrative and Operations Coordinator at D50 MINI SUPER, I oversaw administrative, commercial, and financial operations. I led inventory management, budgeting, expense control, procurement, vendor negotiations, cash handling, reconciliations, and cash flow control—while managing client and vendor issue resolution to keep operations running smoothly.
As an Independent Financial Consultant, I advised individuals and SMEs on financial organization, expense control, basic administration, and financial needs analysis. I also supported clients with financial goal tracking and follow-up communication, and I’m currently deepening my analytical toolkit through a data analysis program (in progress), using Excel and foundational Python/SQL to improve reporting, KPI tracking, and performance.
Experience
Work history, roles, and key accomplishments
Specialized in premium client relations and operations for U.S.-market Platinum, Centurion, and corporate clients. Resolved complex cases, prepared and monitored Excel operational reports, and achieved performance and retention metrics.
Independent Financial Consultant
Independent Financial Consulting
Jan 2019 - Jan 2022 (3 years)
Provided financial advisory to individuals and SMEs, supporting financial organization, expense control, and basic administration. Conducted financial needs analysis, guided clients on financial products/tools, and managed follow-up for issue resolution.
Administrative and Operations Coordinator
D50 Mini Super
Jan 2018 - Jan 2021 (3 years)
Coordinated administrative, commercial, and financial operations, including inventory management, budgeting, and expense control. Handled cash activities and reconciliations, managed procurement/vendor negotiations, and resolved client/vendor issues.
Education
Degrees, certifications, and relevant coursework
TripleTen
Data Analysis Program, Data Analysis
In-progress Data Analysis program covering practical data analysis skills.
School of Banking and Commerce
Bachelor's Degree in Finance and Banking, Finance and Banking
Earned a Bachelor's Degree in Finance and Banking focused on financial operations and banking-related fundamentals.
Availability
Location
Authorized to work in
Job categories
Skills
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