JUAN CAMILO Rodriguez

I’m a Remote Application Support Specialist with nearly two years of experience supporting ERP software for construction equipment rental companies across Colombia. I resolve 10–30 incidents per day through chat, email, and remote desktop tools, prioritizing accurate diagnosis, clear communication, and dependable follow-through.

I’m comfortable deploying and maintaining applications on AWS-hosted Windows environments, including installing ERP modules for new customer setups. I also perform database updates and document solutions in a way that helps users and teams reuse proven fixes.

In my recent role, I diagnosed and corrected workflow issues in quotations, returns, invoicing, billing, and inventory caused by incorrect user procedures. By guiding users through the correct workflows and building a knowledge base with screenshots and technical notes in Mantis, I help reduce repeated operational errors.

Beyond technical support, I bring bilingual customer service experience from U.S. banking support in English and Spanish, handling 25–35 calls per day. I’m motivated to grow in international, remote-first teams—and I’m open to full-time remote opportunities across U.S., Canadian, European, Asian, and LATAM business hours.