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Juan Andrés Ruiz Hernández

@juanandrsruizhernnde

Operations professional at GUST’O Gastronomía Española & Coworking, managing daily bar operations after coordinating freight and transportation support.

Mexico

Message

At GUST’O Gastronomía Española & Coworking, I manage daily bar operations, inventory control, and cash handling, and support the kitchen during high-volume service periods.

At RAPIDO SOLUTIONS GROUP, I coordinated shipment tracking and freight visibility for UPS-related transportation operations, supported drivers during emergencies, and worked with customers, terminals, carriers, and vendors to resolve issues. At OPORTUN, I progressed from Representative to On-the-Job Trainer and Sales Supervisor, leading sales teams and developing operational reports and performance dashboards.

Experience

Work history, roles, and key accomplishments

Current

Bar Manager & Kitchen

Current

GUST'O Gastronomía Española & Coworking

Jan 2026 - Present (9 months)

Managed daily bar operations, inventory control, and cash handling. Supported kitchen operations during high volume service periods and maintained quality, hygiene, and customer standards.

Inventory Control Cash Handling Operations Management Customer Service Quality Standards

Mathematics, Robotics & 3D Design Teacher

Subiré Business School

Jan 2024 - Dec 2025 (1 year 11 months)

Developed and delivered Mathematics, Robotics, and 3D Design courses for students from elementary through high school levels. Designed the Robotics curriculum using Arduino-based projects and hands-on STEM learning activities.

Curriculum Development Robotics Arduino 3D Design STEM Education Project Based Learning Critical Thinking

Logistics Coordinator & Driver Emergency Support

Rapido Solutions Group

Jan 2024 - Dec 2025 (1 year 11 months)

Coordinated shipment tracking and freight visibility for UPS-related transportation operations. Managed 10-20 active shipments per shift, including tracking, investigations, and service escalations.

Logistics Coordination Freight Tracking Shipping Management Vendor coordination Client Communication Problem Solving

Customer Service Representative

Alorica

Jan 2023 - Dec 2024 (1 year 11 months)

Assisted customers with account inquiries, issue resolution, and service requests. Maintained high service quality standards while meeting performance objectives.

Customer Service Issue Resolution Documentation Performance Metrics

Representative → On-the-Job Trainer → Sales Supervisor

Oportun

Jan 2020 - Dec 2023 (3 years 11 months)

Promoted from Representative to On-the-Job Trainer in 2021 and to Sales Supervisor in 2022. Led sales teams of 14-18 representatives in a high-volume outbound sales environment and managed all team performance metrics.

Sales Leadership Team Management Performance Metrics Training and Development Coaching Operational Reporting B2B Sales Cold Calling

Cashier

Costco Wholesale

Jan 2018 - Dec 2020 (2 years 11 months)

Processed customer transactions accurately in a high-volume retail environment. Delivered excellent customer service and resolved customer concerns professionally.

Cash Handling Customer Service Transaction Processing Compliance