Looking for a job

J Tilija

@jtilija

Message

I streamline sales operations, customer orders, and cross-team fulfillment for fast-paced businesses.

Canada

Message

What I'm looking for

I'm seeking an opportunity to contribute to a dynamic organization through sales operations, administration, or marketing coordination, using customer service, process improvement, and organizational skills to improve business efficiency.

At Yen Bros Food Service Ltd, I manage 40+ inbound calls and process 30+ daily orders with 100% data accuracy. I coordinate sales, account management, warehouse, and delivery teams to keep fulfillment on time, while using targeted recommendations to increase average order size by 15%.

Previously, at Pragati Bio Energy PVT. Ltd, I supervised biogas-system design and installation, trained teams, and analyzed energy data supporting 65% adoption and 38,000 kWh of annual renewable energy generation. I bring a customer-focused, organized approach to sales operations, administration, reporting, and process improvement.

Experience

Work history, roles, and key accomplishments

Current

Office Order Desk & Inside Sales Representative

Current

Yen Bros Food Service Ltd

Apr 2023 - Present (3 years 6 months)

Managed 40+ daily inbound calls and processed 30+ orders per day with 100% data accuracy. Coordinated cross-department communication to ensure seamless order fulfillment and resolved 95% of customer issues on first contact.

Sales Operations Customer Service Order Processing Data Entry Microsoft Office Multitasking Upselling