Open to opportunities

J Ruth

@jruth

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Detail-oriented professional with extensive experience in administrative support.

Philippines

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What I'm looking for

I am seeking a role that allows me to leverage my administrative skills in a dynamic environment, where I can contribute to team success and grow professionally.

I am a dedicated professional with a strong background in administrative support and customer service. My experience as a Personal Assistant in Dubai has honed my skills in managing calendars, scheduling appointments, and providing comprehensive support to ensure smooth operations. I thrive in fast-paced environments and am adept at multitasking, which allows me to effectively manage various responsibilities while maintaining a high level of service.

Previously, I served as a Center Coordinator at Ketab Learning Center, where I successfully managed the schedules of around 300 students and collaborated closely with the Center Director to achieve monthly sales targets. My role involved not only administrative tasks but also customer service, where I built and maintained strong relationships with clients. I take pride in my ability to analyze and improve processes, as demonstrated during my time as a Verifications Specialist, where I was recognized as the department’s Top Performer for consistently exceeding productivity and quality goals.

Experience

Work history, roles, and key accomplishments

Personal Assistant

Private Employer

Apr 2022 - Sep 2024 (2 years 5 months)

Provided light administrative and personal support, including managing calendars, scheduling appointments, and drafting emails. Monitored communication platforms and provided flight and accommodation options for on-site support.

Administrative Support Calendar Management Scheduling Travel Coordination

Center Coordinator

Ketab Learning Center

Sep 2021 - Apr 2022 (7 months)

Managed the schedules of approximately 300 students while maintaining an ideal student-tutor ratio. Collaborated with the Center Director and Academic Counselor on sales targets, reporting, student assessment, and new hire onboarding.

Scheduling Customer Service Client Relations Operations Management

Verifications Specialist / Officer

Sterling TalentSolutions

Mar 2014 - Dec 2018 (4 years 9 months)

Analyzed databases for accuracy and completeness, and conducted thorough reference interviews to assess candidate work performance and verify employment claims. Investigated discrepancies and coordinated with international offices for missing information.

Data Analysis Background Checks Training

Customer Service Representative

C3 Customer Contact Channels

Oct 2012 - Jul 2013 (9 months)

Handled a high volume of inbound calls, providing customer service and support for T-Mobile USA. Assisted with billing inquiries, basic troubleshooting, and general customer care.

Customer Service Inbound Troubleshooting Billing Support Call Center Operations

Education

Degrees, certifications, and relevant coursework

University of Makati

Bachelor in Integrated Arts, Broadcast Arts

2008 - 2012

Grade: Magna Cum Laude

Graduated Magna Cum Laude with a Bachelor in Integrated Arts, specializing in Broadcast Arts. The curriculum covered various aspects of broadcast media, preparing for a career in the field.