Open to opportunities

J P

@jp0

Message

Detail-oriented Help Desk Coordinator with over 10 years of experience.

Philippines

Message

What I'm looking for

I am looking for a role that values teamwork and offers opportunities for professional growth.

I am a dedicated Help Desk Coordinator with over a decade of experience in data entry, technical support, and system documentation. My career has been marked by a commitment to accuracy and efficiency, which has earned me recognition for my proactive work ethic. I excel in customer service, problem-solving, and team coordination, ensuring that I deliver high-quality work even under tight deadlines.

Throughout my professional journey, I have held various roles that have honed my skills in managing documentation, training new employees, and maintaining organized workspaces. At Atkins Realis in Doha, I successfully led a team while ensuring compliance with quality standards and company procedures. My experience also includes managing billing processes and generating reports, which has equipped me with a strong understanding of operational workflows.

I am passionate about leveraging my skills to contribute positively to my next role, where I can continue to grow and help teams achieve their goals.

Experience

Work history, roles, and key accomplishments

Help Desk Coordinator

Atkins Realis

Jan 2019 - Apr 2025 (6 years 3 months)

Delivered accurate, high-quality work within tight deadlines, maintaining organized workspaces and digital records. Proactively communicated progress on assignments, ensuring compliance with quality standards and company procedures.

Customer Support Problem Solving Communication Data Entry Documentation Time Management MS Office Suite

Data Entry – Team Leader

Maintenance Management Group

Dec 2010 - Dec 2018 (8 years)

Led and trained new employees on data entry systems, handling billing for spare parts and additional projects. Managed comprehensive documentation, including subcontractor invoices and reports, while supervising CMMS Operators and managing PM generation.

Data Entry Team Leadership Documentation CMMS Training Prioritization

Office Clerk

Banco De Oro Universal Bank

Nov 2008 - May 2009 (6 months)

Distributed Statements of Account (SOA) and organized dispatch, collating and archiving transmittal reports from service providers. Handled auto-charge and collection letter processing efficiently.

Data Entry Documentation Time Management Communication MS Office Suite Prioritization Confidentiality

Administrative Assistant

City Government of Antipolo

Aug 2007 - Oct 2008 (1 year 2 months)

Maintained and updated employee databases and records, preparing personnel schedules and plantilla allocations. Processed official documents and managed department correspondence, filing and archiving administrative communications.

Data Entry Documentation Time Management Communication MS Office Suite Confidentiality Database Management

Education

Degrees, certifications, and relevant coursework

System Technology Institute

Bachelor of Science, Computer Science

Completed a comprehensive curriculum in computer science, focusing on foundational principles and practical applications. Gained expertise in various aspects of computer systems and technology.

Proskills Technical Training Center Corp.

Certificate, Computer Technician Training

Underwent specialized training to develop proficiency in computer hardware and software maintenance. Acquired practical skills essential for diagnosing and resolving technical issues.