Open to opportunities

Joy Zhong

@joyzhong

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Data-driven business analyst and process mining specialist delivering measurable operational impact.

Spain

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What I'm looking for

I seek client-facing analytics roles where I can apply process mining and ML to deliver measurable operational improvements, collaborate cross-functionally, and drive strategic impact.

I am a curious, data-driven professional with dual Master’s training in Business Analytics & Data Science and an IMBA background, combining technical depth with strategic business sense. I specialize in process mining, AI-powered solutions, and translating technical insights into executive-level impact.

My experience includes applying Celonis methodologies to uncover €2.3M in annual waste and proposing interventions projected to save €1.8M within 12 months, as well as delivering an end-to-end AI packaging solution for a global retailer in partnership with Capgemini. I have built dashboards and predictive models used by executives to drive operational efficiency and sustainability.

I bring cross-functional client-facing experience from securities lending and startup environments, strong stakeholder management, and a track record of executing proofs-of-concept that align analytics with business strategy. I am a proactive communicator and natural leader who thrives in fast-paced, growth-focused teams.

Experience

Work history, roles, and key accomplishments

Securities Lending Associate

eSecLending

Feb 2021 - Jan 2024 (2 years 11 months)

Developed operational excellence for time-sensitive corporate actions across global portfolios, improving processing accuracy and reducing client risk exposure; created process documentation and KPI frameworks to support data-driven decisions.

Process Optimization Stakeholder Management KPIs Risk Assessment Corporate Actions Data Analysis Documentation Regulatory Compliance

Business Operations Intern

vArmour

Jun 2019 - Aug 2019 (2 months)

Designed Tableau sales forecasting dashboards used by executives and developed predictive models to support revenue planning; partnered cross-functionally to create scalable, user-centric reporting systems that improved decision-making.

Tableau Sales Forecasting Dashboards Cross Functional Collaboration Proof of Concept Data Visualization

Education

Degrees, certifications, and relevant coursework

IE School of Science & Technology

Master of Science, Business Analytics & Data Science

2024 - 2025

Activities and societies: President, Class Representative; Relevant coursework: Process Mining, Machine Learning, NLP, Time Series Forecasting, Modern Data Architectures, Cloud Analytics, Deep Learning, Data Visualization

Master of Science in Business Analytics & Data Science with concentration in Advanced AI; completed coursework and projects in process mining, machine learning, NLP, time series, and cloud analytics, including a Celonis-based process mining case delivering projected operational savings.

Lehigh University

Bachelor of Science, Business & Economics

2016 - 2020

Grade: Magna Cum Laude

Activities and societies: Minor in Computer Science

Bachelor of Science in Business & Economics with concentrations in Finance and Business Information Systems; graduated Magna Cum Laude and completed a minor in Computer Science.

IE Business School

International Master of Business Administration (IMBA) Participant, Business Administration / Digital Transformation

Activities and societies: MXT Program participant

Participant in the International MBA MXT Program focused on digital transformation, product strategy, and tech-enabled business innovation through experiential projects.