Pavel Rudenko

Analyzed customer feedback to identify necessary improvements in KPI reporting and translated findings into detailed functional and non-functional requirements for updating KPIs, resulting in 282 KPI updates, including 33 new KPIs introduced and 67 legacy KPIs removed, which contributed to increasing user satisfaction from 73% to 86%. Performed data extraction and transformation using SQL (Postgre

Conducted comprehensive market and competitive analysis, including risk assessment, to support the successful launch of the loyalty program. Developed an interactive KPI dashboard in Tableau, improving monitoring and reporting efficiency.

Prepared and documented detailed requirements for the development of the user account, simplifying parcel processing and improving cost calculation accuracy, resulting in a 20% reduction in processing time and increased customer satisfaction. Created BPMN and UML flowchart diagrams of business processes for B2B export, enabling the establishment of an efficient B2B export operation aligned with bu

Transformed the Claims section in the user portal of the online store by introducing an improved UX design for the progress bar and creating step-by-step user instructions, simplifying the claims process and reducing support requests by 25%. Analyzed and redefined the mass document upload process to remove limitations, coordinated implementation with development, resulting in an 85% increase in do

Studied Computer Science and Engineering at Moscow Aviation Institute. Gained foundational knowledge in the field.