Shatha Seadan

Oversees all operational activities within the scope of Transparency in Payments (TIP), engaging with internal and external stakeholders to promote and increase awareness of TIP. Established Standard Operating Procedures for the department and improved customer experience by releasing a comprehensive annual report. Delivers monthly webinars to external stakeholders and analyzes sales data for emer

Directed the operational activities of IATA training, ensuring global workforce productivity and engagement. Collaborated with senior management to improve quality, increase efficiency, and ensure excellent customer service. Managed the department budget along with financial and resources forecasts, and critical vendor relationships and contract negotiations.

Led the Data Analytics unit within the operations department, ensuring correct and timely KPI reporting. Collaborated with operational departments to assess their data analytics needs and supported other units in accessing, transforming, and loading data to build reports and dashboards. Delivered monthly Global Operational Reports and enriched AWS Athena Data Lake with more data repositories.

Analyzed and evaluated factors to provide actionable recommendations, adding perspective and value to business planning. Managed utilization of Lean Six Sigma methodology and DMAIC approach to improve internal processes, enhance efficiency, and drive operational excellence. Improved business intelligence processes by introducing Microsoft Power BI and enhanced efficiency by investigating major ope

Oversaw release management for major, minor, and ad hoc releases of the simplified invoicing and settlement (SIS) system. Provided level-two technical support for the SIS system, analyzing root cause of issues and resolving problems. Automated both weekly and monthly reports, decreasing time spent on them by 50%.

Delivered level-one technical support for IATA Remittance and Settlement Integrated System (IRIS), designed to manage secured financial transactions. Executed negative and positive system acceptance tests for new releases and prepared training manuals for functionalities and workflows. Enhanced efficiency by fully automating the remittance and settlement process, migrating manual operations to the

Collaborated with the credit department to finalize and approve product lending criteria. Gathered and analyzed data to generate reports, reflecting business status in terms of revenues, losses, and reputation aspects. Led a personal loans re-pricing campaign that generated $1.5M in additional revenue.

Focused on advanced business analytics and data science methodologies. Developed skills in data-driven decision making and business intelligence.

Studied Rehabilitation Science, gaining foundational knowledge in scientific principles. Developed analytical and problem-solving skills applicable to various fields.