Joy Wandia
@joywandia1
Airline reservations and travel operations professional delivering accurate ticketing, flight screening, and cargo coordination for high-volume passengers.
KenyaWhat I'm looking for
I’m a highly experienced aviation and travel operations professional with 14+ years of success across airline reservations, ticketing, customer service, cargo coordination, travel logistics, and flight screening. I’m known for professionalism, reliability, attention to detail, and building strong client relationships in fast-paced environments.
In my most recent role as a Sales & Reservations Agent (Aviareps Travel Management Limited / Air Tanzania), I managed ticket issuance and re-issuance while ensuring full compliance with airline procedures. I handled customer inquiries and schedule changes, coordinated group bookings with follow-ups, and prepared daily sales reports to monitor performance against monthly targets.
Earlier, as a Reservations Officer / Cargo Reservations (Air Traffic / EU Flight Reservations), I processed passenger and cargo reservations according to operational procedures, supported flight manifest preparation, and managed operational data. I also coordinated EU mission travel logistics across multiple countries and worked closely with ground teams to ensure smooth, timely travel operations.
My background also includes travel consulting, shipping coordination, and travel procurement—supporting documentation, visas, itinerary planning, and logistics for field and regional personnel. I bring strong GDS skills (Amadeus, Gabriel, and Corda), operational reporting, and a customer-first mindset built from years of over-the-counter service and pre-departure briefings to minimize no-shows.
Experience
Work history, roles, and key accomplishments
Sales & Reservations Agent
Aviareps Travel Management Limited
Apr 2024 - Nov 2025 (1 year 7 months)
Managed ticket issuance, re-issuance, and passenger reservations while ensuring compliance with airline procedures. Coordinated group bookings, handled customer inquiries and schedule changes, and produced daily sales reports against monthly targets.
Reservations Officer (Cargo)
Air Traffic Limited
Aug 2017 - Sep 2019 (2 years 1 month)
Processed passenger and cargo reservations according to operational procedures and maintained high service standards. Supported flight manifest preparation, operational data management, and EU mission travel logistics across multiple countries.
Travel Consultant
Globalstar Travel Management - Travel Shoppe
Sep 2015 - Aug 2016 (11 months)
Managed reservations, fare quotations, and customer inquiries, supporting clients with travel documentation and visa arrangements. Coordinated hotel bookings, travel itineraries, ticketing, and travel vouchers while maintaining strong client relationships.
Shipping Coordinator
Logistics Link Limited
Oct 2013 - Aug 2015 (1 year 10 months)
Verified shipping documentation including bills of lading and invoices, and coordinated with shipping lines for timely cargo processing. Monitored and tracked containers through online systems and ensured accurate logistics documentation management.
Travel Procurement Officer
Mines Advisory Group International
Jun 2011 - Jun 2012 (1 year)
Coordinated travel bookings and logistics for field staff and regional personnel. Liaised with travel agencies, embassies, and country programs to facilitate travel requirements and managed travel documentation including visas and passports.
Flight Screener & Reservations Agent
East African Safari Air Express
Mar 2004 - Jun 2011 (7 years 3 months)
Managed passenger reservations and over-the-counter ticketing while communicating flight updates and schedule changes. Conducted pre-departure flight briefings to minimize no-shows and delivered customer-focused service in a fast-paced airport environment.
Flight Screener
Kenya Airways
Nov 2001 - Jan 2003 (1 year 2 months)
Conducted passenger flight briefings and communicated operational changes to support smooth passenger flow. Assisted with analyzing operational factors contributing to no-shows and supported airline operations.
Group Reservations Agent
Kenya Airways
May 2001 - Sep 2001 (4 months)
Managed group reservations and customer communications, processing system-generated booking queues and cancellations. Assisted passengers with reservation adjustments and travel support to ensure smooth group travel handling.
Education
Degrees, certifications, and relevant coursework
Institute of Advanced Technology
ICDL Certification (Part 1), ICDL
Completed ICDL Certification (Part 1), focusing on Microsoft Word and Microsoft Excel.
Kenya Institute of Management
Certificate in Business Administration, Business Administration
Earned a Certificate in Business Administration from the Kenya Institute of Management.
IATA-UFTAA
IATA-UFTAA Standard Diploma, Travel Operations
1994 - 1995
Completed the IATA-UFTAA Standard Diploma in Travel Operations, covering air fares and ticketing, GDS, IATA rules and procedures, and customer service and selling skills.
Tech stack
Software and tools used professionally
Availability
Location
KenyaAuthorized to work in
Job categories
Skills
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