Open to opportunities

Joy Murekatete

@joymurekatete

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Manager in retail and banking, driving sales, operations, and customer satisfaction through finance.

Rwanda

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What I'm looking for

I’m looking for a result-oriented organization/company with strong growth prospects, where I can manage operations, strengthen customer service, and apply commerce and applied economics expertise while gaining diverse professional exposure.

I’m a results-focused Manager with experience overseeing daily operations, leading teams, and improving performance through disciplined planning and financial control. At KWIK MART LTD and KASA SHOP, I managed production/sales, guided staff hiring and training, and handled budgeting while analyzing financial reports to support profitability.

Earlier in my career, I built strong customer-focused financial operations skills as a Bank teller, processing deposits and withdrawals, balancing cash drawers, handling Over-the-Counter Foreign Exchange transactions, and resolving issues within authority. Alongside my Bachelors in commerce and applied economics (finance) and a professional certificate in Digital Marketing, I bring integrity, decisive problem solving, and a consistent drive to deliver reliable service and growth.

Experience

Work history, roles, and key accomplishments

Manager

Kasa Shop

Jan 2022 - Jan 2024 (2 years)

Manage store operations, including customer service, inventory levels, employee scheduling, and compliance with store regulations. Handle financial management, ordering and merchandising, pricing, and sales performance reporting.

Customer Service Inventory Management Regulatory Compliance retail management Financial Planning Retail Ordering Sales & Management Sales Forecasting Pricing

Bank Teller

BK Headquarters

Jan 2013 - Jan 2021 (8 years)

Provide over-the-counter cash and document services for retail and commercial deposits and withdrawals. Process foreign exchange and money transfer transactions, balance tills daily, and handle customer enquiries and product referrals.

Cash Handling Customer Service Deposits Withdrawals Balancing Cash Drawers Cash Security Issue Cashier'S Checks Banker’S Cheques Processing Cheque Forwarding Listing E Tax Payments Receipts

IPO Sales Assistant

BCR (I&M)

Nov 2010 - Dec 2010 (1 month)

Assist with IPO-related sales activities during the public share selling initiative. Support customer-facing sales execution at the Kacyiru branch.

Sales Support Customer Facing

Manager

Kwik Mart Ltd

Jan 2025 - Present (1 year 6 months)

Oversee daily operations including production and sales, and lead teams through hiring, training, and motivation. Manage budgets and financial reporting to support profitability and represent the company in external meetings and events.