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Joyleen Jeptoo

@joyleenjeptoo

Medical Administrative Assistant at Jones Medical Center who cut scheduling errors by 30% by redesigning the follow-up workflow.

Kenya

Message

At Jones Medical Center, I was the first point of contact for new and returning patients, helping them prepare for visits and understand intake and insurance requirements. I documented patient interactions in OpenEMR and Kareo, maintaining 99% accuracy across two years of daily data entry.

I also redesigned the follow-up workflow and flagged recurring gaps to the operations team, cutting scheduling errors by 30%. Before that, as an Appointment Setter at Bruntwork Outsourcing, I managed a high-volume call and follow-up queue and met or exceeded weekly targets.

Experience

Work history, roles, and key accomplishments

Medical Administrative Assistant

Jones Medical Center

Oct 2024 - Feb 2026 (1 year 4 months)

Served as the first point of contact for patients, managing communications, scheduling telehealth appointments, and ensuring accurate EHR documentation. Improved scheduling accuracy and maintained high data entry standards.

OpenEMR Kareo EHR Documentation Patient Communication Telehealth Coordination Insurance Verification HIPAA compliance Scheduling Data Entry

Appointment Setter

Bruntwork Outsourcing

Apr 2023 - Sep 2024 (1 year 5 months)

Managed high-volume calls, booked consultations, and maintained CRM logs to ensure follow-through. Consistently met or exceeded weekly targets for call volume and appointments booked.

CRM Call Handling Appointment Scheduling Follow up Lead Conversion

Office Administrator

R&H International

Jan 2021 - Sep 2021 (8 months)

Managed daily operations including payroll, staff schedules, and supplier follow-ups. Maintained accurate records for leases, invoices, and payments, and drafted documentation for projects.

Payroll Scheduling Record keeping Documentation Supplier Management