Joy Etukudo
@joyetukudo
I coordinate oncology care, improve patient retention, and streamline insurance access for better patient outcomes.
NigeriaWhat I'm looking for
At Lakeshore Cancer Center in Lagos, I coordinate oncology care from first appointment through treatment and follow-up. I work closely with clinical teams, insurers, patients, and families to keep care on track and reduce anxiety around treatment and insurance processes.
I've maintained a 95% patient satisfaction rating and contributed to an 80% increase in departmental revenue by identifying why patients disengage from care and implementing practical solutions. I also build reports on missed appointments, retention, and care outcomes to support better decisions.
My experience includes HMO verification, patient education, medical billing and claims, and performance monitoring. I translate patient data into improvements that make healthcare access and continuity of care easier.
Earlier, as an Associate Product Manager intern at UloSpaces, I supported user research, sprint planning, Jira backlog management, and a go-to-market strategy that improved product acceptance by 70%.
Experience
Work history, roles, and key accomplishments
Patient Care Coordinator
Lakeshore Cancer Center
Oct 2024 - Present (1 year 10 months)
Coordinate care for oncology patients from initial appointment through treatment and follow-up, working closely with clinical staff. Handle HMO requests, produce reports on missed appointments and retention, and explain treatment plans to patients and families.
Caregiver
Certa Support Services Limited
Sep 2021 - Nov 2023 (2 years 2 months)
Provided daily care for children, including meals, hygiene, medication administration, and structured activities. Maintained detailed records and communicated regularly with parents.
Associate Product Manager (Intern)
UloSpaces
May 2022 - Jun 2023 (1 year 1 month)
Wrote user stories and maintained the backlog in Jira. Collaborated with marketing on go-to-market strategy, achieving 70% improvement in product acceptance. Conducted market research and kept PRD updated.
Education
Degrees, certifications, and relevant coursework
University of Uyo
Bachelor of Science, Chemistry
2012 - 2017
Bachelor of Science in Chemistry from the University of Uyo, completed from 2012 to 2017.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
Skills
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