Open to opportunities

Joyce Serwaa

@joyceserwaa

Message

I support teams with virtual administration, customer service, and social media content.

Ghana

Message

What I'm looking for

I'm looking for a remote role where I can provide virtual administrative support, customer service, social media coordination, and content management while helping a team stay organized and responsive.

I support Sabali Dog Training Academy remotely by responding to customer inquiries, managing calendars and appointments, processing payments, and maintaining accurate customer records.

I've also supported SuPat Travel LLC with virtual administration, Google Forms for registration and data collection, and promotional flyers and digital assets for travel campaigns.

At iStoreAppleike, I managed TikTok, Facebook, and Instagram accounts, created and scheduled content, edited videos, and developed content strategies to improve customer interaction.

I'm experienced in administrative support, customer service, lead generation, research, content planning, graphic design, video editing, and project coordination using tools including Google Workspace, Notion, Asana, Trello, HubSpot, Canva, CapCut, and Wix.

Experience

Work history, roles, and key accomplishments

Current

Customer Support Representative

Current

Sabali Dog Training Academy

Aug 2024 - Present (2 years)

Responds to customer inquiries via email and Google Voice, ensuring timely and professional support. Manages calendars, appointments, and scheduling activities to improve coordination and reduce conflicts.

Customer Service Email Management Calendar Management Payment Processing Data Entry

Brand Voice Representative

Affluence Academy

Sep 2025 - May 2026 (8 months)

Promoted the academy's digital skills training programs, increasing registration interest. Responded to inquiries about services, training programs, and pricing, increasing customer satisfaction.

Customer Service Lead Generation social media engagement

Virtual Assistant & Graphic Designer

SuPat Travel LLC

Jun 2025 - Nov 2025 (5 months)

Designed promotional flyers and digital assets supporting travel campaigns. Developed Google Forms to streamline registration and data collection and provided virtual administrative support to improve team coordination.

Graphic Design Canva Administrative Support Data Collection

Social Media Manager

iStoreAppleike

Jan 2025 - May 2025 (4 months)

Managed TikTok, Facebook, and Instagram accounts, increasing engagement. Created and scheduled content, boosting online visibility, and edited videos and developed content strategies that improved customer interaction.

Social Media Management Content Creation Video Editing Capcut Content Strategy