Diana Lavoe
@dianalavoe
Experienced virtual assistant with strong administrative and communication skills.
GhanaWhat I'm looking for
I am a dedicated Virtual Assistant with a strong background in administrative support, known for my articulate communication and listening skills. My uncompromising work ethic and excellent understanding of task prioritization have allowed me to excel in various roles, particularly in email and calendar management, appointment setting, and data entry.
With a proven track record as a Study Abroad Counselor, I have successfully facilitated over 30 admission offers in just six months. My experience includes promoting study abroad pathways, assisting students with academic documentation, and providing expert virtual counseling services. I thrive in dynamic environments and am committed to helping students achieve their educational goals.
In addition to my counseling experience, I have held administrative roles where I managed client communications, resolved customer complaints, and optimized business relationships through effective data management. I am passionate about leveraging my skills to support organizations and individuals in achieving their objectives.
Experience
Work history, roles, and key accomplishments
Virtual Study Abroad Counselor
Aerial Vista Travel Consult
Oct 2023 - Present (1 year 11 months)
Promotes study abroad pathways on social media, assists students with academic documentation, and provides virtual counseling services. Facilitates applications and visa filing, resulting in an average of 25 successful enrolments per intake.
Remote Virtual Assistant
Scenic Routes Travel & Tour
Jun 2022 - Jan 2024 (1 year 7 months)
Managed executives' calendars and emails, provided travel support, and increased social media following by 20%. Handled correspondence management for the company.
Administrative Personnel/Supervisor
Goldminds Multimedia Limited
Dec 2020 - Jul 2023 (2 years 7 months)
Liaised with clients for printing orders, managed incoming mail, resolved customer complaints, and created visual graphics for order fulfillment. Supervised teams leading to a 30% increase in productivity.
Property Manager
Ekostay Apartments
Sep 2021 - Mar 2022 (6 months)
Created operational budgets, resolved tenant inquiries, and performed property inspections to ensure maintenance and safety standards, achieving 80% tenant retention.
National Service Personnel
Ghana Cocoa Board
Sep 2019 - Sep 2020 (11 months)
Created administrative document templates, logged insurance claims, and processed staff allowances during national service.
Social Media Manager
The Blind Can Lead Project
Apr 2016 - Mar 2018 (1 year 11 months)
Advocated for inclusivity through fundraising events and promoted a documentary premiere via social media, achieving over 100% turnout.
Education
Degrees, certifications, and relevant coursework
ALXAFRICA
Certificate, Virtual Assistance
2024 - 2024
Completed a certificate program in Virtual Assistance Skills, focusing on administrative support, communication, and task management.
Alliance Française Accra
Higher National Diploma, Bilingual Office Management
2016 - 2019
Earned a Higher National Diploma in Bilingual Office Management, which included training in office administration and bilingual communication.
Tech stack
Software and tools used professionally
Availability
Location
GhanaAuthorized to work in
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