Open to opportunities

JOYCE NGOVIA

@joycengovia

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Goal-oriented public administration professional focused on civic leadership.

Kenya

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What I'm looking for

I seek roles in program or project management, training, or community advocacy where I can apply leadership, deliver measurable impact, and grow professionally in a collaborative environment.

I am a goal-oriented public administration and leadership professional with over two years of experience in civic education, community advocacy, and program management. I design and deliver learner-focused training, manage project pipelines, and create content that supports academic and professional goals.

As a self-employed Academic and Research Support Specialist, I have delivered 100+ customized writing and training projects with a 98% satisfaction rate, managed up to 10 concurrent projects, and implemented Excel-based tracking systems that reduced turnaround time by 20%.

I bring strong interpersonal skills, experience in office administration, and the ability to work with multicultural teams and multiple stakeholders. I prioritize timely delivery, budget and schedule management, and continuous professional development.

Experience

Work history, roles, and key accomplishments

Office Assistant

Muthale Mission Hospital

Sep 2022 - Dec 2022 (3 months)

Managed front-desk operations, patient scheduling and records, assisted with billing/insurance verification, and coordinated communication across departments to support timely patient care.

Customer Service Records Management Scheduling Insurance Verification Office Administration MS Office Communication Inventory Management

Academic & Research Support

Self Employed

Provided customized academic and professional writing and training services, delivering 100+ projects with a 98% satisfaction rate and implementing Excel trackers to cut turnaround time by 20%.

Research Methodologies Training Delivery Project Management Client Relations Time Management Content Development

Education

Degrees, certifications, and relevant coursework

Jomo Kenyatta University of Agriculture and Technology

Bachelor of Science, Public Administration and Leadership

2020 - 2023

Grade: Second Class Upper Division

Completed a Bachelor of Science in Public Administration and Leadership with Second Class Upper Division, focusing on public leadership, civic education, and programme management.