patricia mulovo

Results-driven Call Center Quality Analyst with experience in monitoring and evaluating customer interactions to ensure high-quality service delivery. Skilled in analyzing call recordings, providing feedback, and implementing quality improvement initiatives.

Handled customer calls professionally, ensuring accurate information delivery and compliance with quality parameters. Contributed to improving customer experience by identifying process improvements.

Gained knowledge in basic first aid and participated in community services, including feeding programs and campaigns against gender-based violence.

Assisted in laboratory tests for forestry research, maintained records, ensured compliance with safety protocols, and supported data analysis.

Studied Biochemistry, focusing on the chemical processes and substances that occur within living organisms, including the study of enzymes, metabolism, and molecular biology.

Completed a course in computer packages, gaining proficiency in various software applications and computer skills essential for the modern workplace.

Achieved the Kenya Certificate of Secondary Education, focusing on a broad curriculum that included sciences, humanities, and languages, preparing for higher education.