Open to opportunities

Jackline James

@jacklinejames

Message

Multilingual customer support professional focusing on Swahili AI training and language accuracy.

Tanzania

Message

What I'm looking for

I seek remote or contract roles in customer support, language services, or Swahili AI training where I can ensure linguistic accuracy, cultural relevance, and contribute to language data projects.

I am a customer service and support professional with experience working with international and local companies, offering empathetic, clear communication across channels including chat, email, phone, and in person.

Born and raised in Tanzania, I am a native Swahili speaker with strong cultural and linguistic knowledge and fluency in English, and I am actively learning additional languages to broaden my comparative language insight.

I hold a Bachelor Degree in Urban Development and Environmental Management from the Institute of Rural Development Planning (Dodoma, Tanzania) and have demonstrated reliability, adaptability, and strong problem-solving skills while maintaining high customer satisfaction.

I am passionate about Swahili AI training, language data annotation, and creating culturally relevant educational materials; I seek opportunities to support AI systems, ensure language accuracy, and contribute to language localization projects.

Experience

Work history, roles, and key accomplishments

Swahili AI Trainer (Entry Level)

Freelance / Contract

Performed Swahili language data annotation and validation to ensure linguistic accuracy and cultural relevance for AI language systems; contributed to learning materials and localization efforts.

Data Annotation Language Validation Swahili Localization Content Creation Cultural Review

Customer Support Representative

International & Local Companies

Provided customer support via chat, email, phone and in-person for international and local clients, resolving inquiries and bookings while maintaining high satisfaction through clear, empathetic communication.

Customer Service Cross Cultural Communication Email Support Phone Support Chat Support Problem Solving Multilingual Communication

Education

Degrees, certifications, and relevant coursework

Institute of Rural Development Planning

Bachelor Degree, Urban Development and Environmental Management

2020 - 2023

Completed a Bachelor degree in Urban Development and Environmental Management, focusing on urban planning and environmental management principles from October 2020 to November 2023.