Onyekachi Hope Praise

I am a detail-oriented Administrative Assistant with over 3 years of experience in scheduling, email management, and customer service. My proficiency in tools like QuickBooks and Google Suite, combined with my skills in social media management, allows me to handle data entry and coordinate appointments effectively. I am highly organized and proactive, always looking for ways to optimize administrative processes to support business growth.

In my current role as a Customer Support Specialist at Charles Communication Services, I manage over 100 customer inquiries weekly, achieving a 95% satisfaction rate. I have improved response times by 30% through effective scheduling and coordination of customer appointments. My experience as an Administrative Assistant has equipped me with the skills to manage emails, phone calls, and calendar appointments efficiently, ensuring smooth workflow and communication across teams.