Open to opportunities

Joyce Bintiali

@joycebintiali1

Message

I support customers, patients, and teams through accurate service, records, and care.

Kenya

Message

What I'm looking for

I'm looking for a customer service, administrative support, healthcare, or caregiving role where I can provide reliable support, maintain accurate records, communicate with customers or patients, and continue growing in a collaborative or remote environment.

I've supported Airtel Money customers with registration, account setup, deposits, withdrawals, transfers, bill payments, and transaction issue resolution while maintaining accurate records and balancing daily cash.

I'm also a licensed nurse with clinical exposure across general ward, maternity, maternal and child health, family planning, paediatrics, and psychiatry. Through volunteer nursing, caregiving, and reception work, I've provided compassionate care, appointment support, documentation, and responsive administrative service in fast-paced environments.

Experience

Work history, roles, and key accomplishments

Airtel Money Customer Service Representative

Airtel Money

Jan 2022 - Dec 2025 (3 years 11 months)

Assisted customers with Airtel Money registration and account setup, processed transactions, and resolved inquiries. Maintained accurate records and ensured compliance with company procedures.

Customer Support Customer Onboarding Financial Transactions Record keeping Compliance

Education

Degrees, certifications, and relevant coursework

Kenya Medical Training College

Kenya Enrolled Community Health Nursing, Community Health Nursing

2023 - 2025

Pursued Kenya Enrolled Community Health Nursing (KECHN) program, gaining clinical experience in various departments including general ward, maternity, and paediatrics.