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Joy Adeleke

@joyadeleke

Customer Support Representative at DCS Communication Center, handling daily customer calls and following through to resolution.

Nigeria

Message

At DCS Communication Center, I handle 20 to 50 inbound and outbound calls daily for customers across the US, UK, and EU. I resolve inquiries and complaints, document each interaction, and follow up on complex issues to confirm resolution.

At BYZ, I conducted daily outreach to prospective partners across seven African markets and managed affiliate accounts. I also flagged recurring issues and feedback trends for internal follow-up.

At Legit Travels and Edu Consult, I handled customer inquiries and service requests for travel and education clients. I maintained client records and followed up to confirm satisfaction and resolution.

At Jadel Collections and Style, I resolved customer inquiries and complaints and managed account records and requests. I also supervised and trained a team of 4 to 6 associates on customer communication standards.

Experience

Work history, roles, and key accomplishments

Current

Customer Support Representative

Current

DCS Communication Center

Jan 2026 - Present (9 months)

Handles 20 to 50 inbound and outbound phone calls daily for customers across the US, UK, and EU. Resolves inquiries and complaints promptly, documents interactions, and escalates complex issues to ensure full resolution.

Customer Support Phone Support Issue Resolution Documentation Escalation Management

Affiliate Marketing Manager

BYZ

Jun 2025 - Jun 2026 (1 year)

Conducted daily outbound outreach to 30 to 35 new prospective partners across seven African markets. Managed a portfolio of 20 to 50 affiliate partner accounts and flagged recurring issues to internal teams.

Affiliate Marketing Outbound Outreach CRM Account Management Partnership Management

Office Manager and Customer Support

Legit Travels and Edu Consult

Jul 2024 - Apr 2025 (9 months)

Handled customer inquiries and service requests for travel and education clients, resolving issues promptly. Maintained accurate client records, processed requests, and followed up to confirm satisfaction.

Customer Support Client Relations Records Management Administrative Support

Client Relations Associate

Jadel Collections and Style

May 2019 - Jun 2024 (5 years 1 month)

Resolved customer inquiries and complaints over a 5-year tenure, maintaining consistent service quality. Supervised and trained a team of 4 to 6 associates on customer communication standards.

Client Relations Complaint Resolution Team Supervision Training Account Management