Elaine Valondo
@elainevalondo
I drive SaaS adoption through onboarding, workflow design, training, and customer retention.
PhilippinesWhat I'm looking for
At ClickUp, I lead customer onboarding and adoption programs, design scalable workspace structures, and deliver training that improves activation and time-to-value.
I've also supported retention and engagement at Hearsay Systems/Yext, LawnStarter, and SITEL/Transcom, resolving account concerns, strengthening customer relationships, and turning feedback into workflow, process, and product improvements. I bring hands-on experience in technical account management, customer enablement, SaaS implementation, and automation strategy.
Experience
Work history, roles, and key accomplishments
Led customer onboarding and adoption programs for business clients to improve product activation and time-to-value. Designed and implemented scalable ClickUp workspace structures aligned with client workflows and operational needs.
Education
Degrees, certifications, and relevant coursework
Polytechnic University of the Philippines
Bachelor of Arts, Broadcast Communication
2013 - 2017
Bachelor of Arts in Broadcast Communication from the Polytechnic University of the Philippines, completed from 2013 to 2017.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Job categories
Skills
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