Jovonne Mainor
@jovonnemainor
Driven Team Lead with over 10 years of customer service experience.
What I'm looking for
I am a dedicated Team Lead with over a decade of experience in customer service and team management. My journey has been marked by a commitment to building high-performing teams, particularly in remote environments. At TEKSystems Global Services, I successfully built a team from the ground up, providing on-the-job training that led to my team being ranked as the highest producing team six times in 2024.
My leadership style emphasizes positive performance management and transformational leadership. I conduct regular one-on-one meetings with my analysts to ensure team morale is high and that we are setting attainable goals. My experience spans various roles, including customer service representative and front desk assistant, where I honed my skills in communication, time management, and quality control.
Experience
Work history, roles, and key accomplishments
Team Lead
TEKSystems Global Services
Jul 2023 - Present (1 year 11 months)
Built and led a high-performing team of up to 12 analysts, consistently ranking as the highest-producing team. Provided comprehensive on-the-job training and conducted regular quality assurance audits to ensure superior service delivery.
Certified Pet Stylist
Glensted Pet Clinic
Currently working as a Certified Pet Stylist, providing professional grooming services for various pets. Responsible for maintaining a clean and safe grooming environment.
Certified Pet Stylist
Countyline Animal Hospital
Currently employed as a Certified Pet Stylist, delivering high-quality grooming services to animals. Collaborates with veterinary staff to ensure the well-being of pets.
Front Desk
Quality Inn
Jan 2019 - Present (6 years 5 months)
Managed front desk operations, including guest check-ins/outs, payment processing, and maintenance requests. Also responsible for working in the bar/grill area, ensuring guest satisfaction.
Private Home Care
Henry and Elsa Abraham
Oct 2015 - Present (9 years 8 months)
Provided comprehensive private home care, assisting with all aspects of daily life, including transportation and household chores. Managed incontinence care, ensuring the comfort and well-being of clients.
Kennel Technician
Midwest Animal Hospital
Responsible for kennel operations, including feeding, walking, and exercising animals. Assisted with administering medications and maintaining the cleanliness of the facility.
Certified Pet Stylist
Petco
Provided professional pet grooming services, including bathing, styling, and nail trimming for various breeds and temperaments. Maintained strict safety procedures and sanitary conditions.
Kennel Technician
Lincolnway Animal Hospital
Nov 2017 - Present (7 years 7 months)
Cared for animals by feeding, walking, exercising, and bathing them as needed. Administered medications and maintained the cleanliness of the facility, including runs and cages.
Warehouse Worker
Abacus Staffing
Aug 2017 - Present (7 years 10 months)
Provided temporary warehouse services, contributing to efficient operations and material handling. Demonstrated adaptability in various work environments.
Picker/Packer
SIMOS Insourcing Solutions
Performed duties as a Picker/Packer, ensuring accurate and efficient handling of goods. Contributed to warehouse operations and maintained productivity standards.
Bather
Pet Envy Spa
Apr 2018 - Present (7 years 2 months)
Performed dog bathing and basic grooming services, adjusting methods for different dog temperaments and conditions. Utilized computer software for client accounts and scheduling appointments.
Animal Bather
Petsmart
Mar 2016 - Present (9 years 3 months)
Engaged customers, assisted with service selection, and performed dog bathing and basic grooming services. Complied with safety procedures and maintained sanitary work stations.
Customer Service Representative
Lifes Little Lessons Daycare
Aug 2015 - Present (9 years 10 months)
Assisted in organizing activities and homework help for school-aged children. Responsible for cleaning and sanitizing the daycare facility, and greeting parents.
Car Wash Attendant
Marathon Car Wash
Jan 2015 - Present (10 years 5 months)
Provided car wash services, ensuring customer satisfaction and efficient operation of the facility. Maintained cleanliness and orderliness of the work area.
Education
Degrees, certifications, and relevant coursework
Rich South Campus High School
High School Diploma, General Studies
Completed high school education at Rich South Campus High School, gaining foundational knowledge and skills.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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