JM
Open to opportunities

Jovonne Mainor

@jovonnemainor

Driven Team Lead with over 10 years of customer service experience.

United States

What I'm looking for

I am looking for a role that values teamwork and offers opportunities for growth.

I am a dedicated Team Lead with over a decade of experience in customer service and team management. My journey has been marked by a commitment to building high-performing teams, particularly in remote environments. At TEKSystems Global Services, I successfully built a team from the ground up, providing on-the-job training that led to my team being ranked as the highest producing team six times in 2024.

My leadership style emphasizes positive performance management and transformational leadership. I conduct regular one-on-one meetings with my analysts to ensure team morale is high and that we are setting attainable goals. My experience spans various roles, including customer service representative and front desk assistant, where I honed my skills in communication, time management, and quality control.

Experience

Work history, roles, and key accomplishments

GC
Current

Certified Pet Stylist

Glensted Pet Clinic

Currently working as a Certified Pet Stylist, providing professional grooming services for various pets. Responsible for maintaining a clean and safe grooming environment.

CH
Current

Certified Pet Stylist

Countyline Animal Hospital

Currently employed as a Certified Pet Stylist, delivering high-quality grooming services to animals. Collaborates with veterinary staff to ensure the well-being of pets.

QI

Front Desk

Quality Inn

Jan 2019 - Present (6 years 5 months)

Managed front desk operations, including guest check-ins/outs, payment processing, and maintenance requests. Also responsible for working in the bar/grill area, ensuring guest satisfaction.

HA

Private Home Care

Henry and Elsa Abraham

Oct 2015 - Present (9 years 8 months)

Provided comprehensive private home care, assisting with all aspects of daily life, including transportation and household chores. Managed incontinence care, ensuring the comfort and well-being of clients.

MH

Kennel Technician

Midwest Animal Hospital

Responsible for kennel operations, including feeding, walking, and exercising animals. Assisted with administering medications and maintaining the cleanliness of the facility.

PE

Certified Pet Stylist

Petco

Provided professional pet grooming services, including bathing, styling, and nail trimming for various breeds and temperaments. Maintained strict safety procedures and sanitary conditions.

LH

Kennel Technician

Lincolnway Animal Hospital

Nov 2017 - Present (7 years 7 months)

Cared for animals by feeding, walking, exercising, and bathing them as needed. Administered medications and maintained the cleanliness of the facility, including runs and cages.

AS

Warehouse Worker

Abacus Staffing

Aug 2017 - Present (7 years 10 months)

Provided temporary warehouse services, contributing to efficient operations and material handling. Demonstrated adaptability in various work environments.

SS

Picker/Packer

SIMOS Insourcing Solutions

Performed duties as a Picker/Packer, ensuring accurate and efficient handling of goods. Contributed to warehouse operations and maintained productivity standards.

PS

Bather

Pet Envy Spa

Apr 2018 - Present (7 years 2 months)

Performed dog bathing and basic grooming services, adjusting methods for different dog temperaments and conditions. Utilized computer software for client accounts and scheduling appointments.

PE

Animal Bather

Petsmart

Mar 2016 - Present (9 years 3 months)

Engaged customers, assisted with service selection, and performed dog bathing and basic grooming services. Complied with safety procedures and maintained sanitary work stations.

LD

Customer Service Representative

Lifes Little Lessons Daycare

Aug 2015 - Present (9 years 10 months)

Assisted in organizing activities and homework help for school-aged children. Responsible for cleaning and sanitizing the daycare facility, and greeting parents.

MW

Car Wash Attendant

Marathon Car Wash

Jan 2015 - Present (10 years 5 months)

Provided car wash services, ensuring customer satisfaction and efficient operation of the facility. Maintained cleanliness and orderliness of the work area.

Education

Degrees, certifications, and relevant coursework

RS

Rich South Campus High School

High School Diploma, General Studies

Completed high school education at Rich South Campus High School, gaining foundational knowledge and skills.

Tech stack

Software and tools used professionally

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Jovonne Mainor - Team Lead - TEKSystems Global Services | Himalayas