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JL@jovolugonja
I am a multilingual customer service specialist with medical interpreting and remote support expertise.
SerbiaI am a multilingual customer service professional with a Master’s degree in Sport and Physical Education and a specialization in Kinesiotherapy.
I bring hands-on healthcare experience as a Nurse Technician and clinical support, plus fitness and wellness coaching as a Personal Trainer; I also worked as cabin crew at Emirates (2016–2023), serving passengers from over 130 nationalities and delivering high-quality customer care in fast-paced environments.
Since December 2023 I have provided remote medical interpretation under HIPAA standards, and I am proficient with CRM tools, Microsoft Office and Google Workspace; I seek a remote Customer Service Support role where I can apply empathy, conflict resolution and cross-cultural communication to improve customer outcomes.
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Work history, roles, and key accomplishments
I-Call International
Dec 2023 - Present (1 year 11 months)
Provide English-Serbian medical interpretation over video and phone, maintaining HIPAA-level confidentiality and clinical accuracy. Facilitate communication across specialties to support safe patient care.
EMEmirates
Sep 2016 - Jan 2023 (6 years 4 months)
Provided safety and exceptional customer service to passengers on international flights, assisting with medical and special requirements. Communicated effectively across diverse cultures to enhance inflight experience.
GIDesigned and delivered one-on-one fitness programs and assessments to help clients meet realistic health and performance goals. Motivated clients through coaching, progress tracking, and lifestyle guidance.
Clinical Center of Vojvodina
Mar 2012 - Sep 2014 (2 years 6 months)
Assisted patients with daily living activities, administered prescribed treatments, and monitored patient status to inform care teams. Led patient educational and recreational activities to support treatment plans.
Degrees, certifications, and relevant coursework
USMaster of Kinesiotherapy, Sport and Physical Education
Completed a Master's degree in Sport and Physical Education with a specialization in Kinesiotherapy at the University of Novi Sad.
Nurse Technician, Nursing
Completed vocational nurse technician training at Medical High School '7. April' in Novi Sad.
Software and tools used professionally
SerbiaYou can contact Jovo and 90k+ other talented remote workers on Himalayas.
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