Lala User
@lalauser2
Bilingual medical interpreter delivering confidential English-Spanish communication, patient advocacy, and high-quality customer service.
SerbiaWhat I'm looking for
I’m a bilingual English-Spanish medical interpreter with experience facilitating clear communication between healthcare providers and patients. I provide accurate interpretation during consultations, treatments, and healthcare procedures while maintaining confidentiality and professional interpretation standards.
I also bring strong customer service and senior care support experience, including phone and chat support where I resolved inquiries and complaints efficiently. I’m committed to active listening, cultural competency, and compassionate, patient-focused assistance—especially in multicultural environments where professionalism and trust matter.
Experience
Work history, roles, and key accomplishments
Bilingual Medical Interpreter
Propio Language Services
Mar 2024 - Jan 2026 (1 year 10 months)
Provided accurate English-Spanish interpretation for healthcare providers and patients, facilitating clear communication during consultations and medical procedures. Maintained confidentiality and supported patients in understanding diagnoses, treatment plans, and medical instructions.
Delivered customer support via phone and chat, resolving inquiries, complaints, and service issues efficiently. Maintained high customer satisfaction while meeting performance and quality standards in a fast-paced environment.
Senior Care Assistant (Volunteer)
Casa Del Sol
Aug 2012 - Jul 2015 (2 years 11 months)
Supported elderly residents with daily living activities and personal care, providing companionship and emotional support. Assisted staff in maintaining a safe environment and participated in recreational and wellness activities for residents.
Education
Degrees, certifications, and relevant coursework
Universidad Iberoamericana Puebla
Bachelor of Psychology, Psychology
Completed coursework toward a Bachelor's degree in Psychology at Universidad Iberoamericana Puebla, but the degree was not completed.
Availability
Location
SerbiaAuthorized to work in
Job categories
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