Open to opportunities

Jo User

@jouser3

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IT Infrastructure & Operations leader delivering secure, highly available systems and POS rollouts.

Zimbabwe

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What I'm looking for

I’m looking for a role where I can lead secure, highly available infrastructure and mission-critical systems—driving enterprise projects like POS, networking, virtualization, and PBX upgrades while improving uptime, operational efficiency, and customer experience through strong leadership and vendor coordination.

I’m an IT Infrastructure and Systems professional with 14 years of progressive experience delivering enterprise technology solutions across hospitality, quick-service restaurant, and shipping industries. I design, implement, and support secure, highly available IT infrastructures that keep mission-critical business operations running across multiple locations.

I’ve led enterprise infrastructure projects including virtualization deployments, POS migrations, network architecture, PBX modernization, restaurant technology rollouts, and business systems implementations. I’m known for translating business requirements into technology solutions that improve operational efficiency, enhance customer experience, and reduce downtime, combining technical depth with strong project leadership, vendor coordination, and stakeholder management.

Experience

Work history, roles, and key accomplishments

Current

Computer Systems Analyst

Current

Real Foods Inc.

Nov 2018 - Present (7 years 8 months)

Led the migration from LS Retail to Oracle MICROS Symphony POS across five KFC restaurant locations, including enterprise infrastructure upgrades during renovations. Designed new restaurant network architecture and structured cabling, implemented VMware ESXi virtualization, upgraded PBX systems, and supported rollout of kiosks and online delivery platforms.

LS Retail Oracle Micros Symphony POS Migrations VMware ESXi Virtualization Windows Server Administration Active Directory Enterprise Networking Network Architecture Structured Cabling Routing And Switching Wireless Infrastructure Microsoft Dynamics 365 Business Central Enterprise IT Infrastructure Online Delivery Platform Implementation Project Leadership Vendor Management Business Continuity Change Management

IT Technician

Bay Gardens Resorts

Nov 2012 - Nov 2018 (6 years)

Supported IT operations across four resort properties, including maintenance of Windows Server and Active Directory environments. Performed troubleshooting for hardware and software issues, supported InnQuest Roommaster hotel property management, and maintained networks, servers, printers, POS devices, Wi-Fi access points, and antivirus.