Nigel Chaitezvi
@nigelchaitezvi
I lead multi-country IT infrastructure, cybersecurity, and service delivery operations for enterprise BPO environments.
ZimbabweWhat I'm looking for
At Zimworx, I lead 24/7 technology operations across Zimbabwe, the USA, Costa Rica and Zambia, supporting 1,500+ users across 27 enterprise BPO clients while maintaining 98% SLA compliance. I reduce incidents through resilient infrastructure, centralized monitoring and structured service management.
I've led FortiGate HA, dual-ISP redundancy, cross-site backups, Azure AD migration, SD-WAN and automation initiatives, while managing vendor relationships and a $1.1M+ technology services portfolio. My work has delivered a 50% Zoom licensing cost reduction, $60K+ in annual savings, 60% lower MTTR and 80% faster incident response.
Experience
Work history, roles, and key accomplishments
IT Service Delivery Lead
Zimworx
Oct 2025 - Present (11 months)
Directed 24/7 IT service operations across multiple countries, supporting 1,500+ users and maintaining 98% SLA compliance. Managed a $1.1M+ technology services portfolio, negotiated cost savings, and led infrastructure resilience and automation initiatives.
Senior Global Technical Solutions Technician
Zimworx
Jul 2021 - Sep 2025 (4 years 2 months)
Supervised a team of 8 technicians, managing helpdesk operations and service delivery for 1,500+ users across four countries. Led client onboarding, infrastructure initiatives, and knowledge management, reducing escalations and support requests.
IT Technician
Municipality of Chinhoyi
Oct 2018 - Jul 2019 (9 months)
Deployed and maintained workstations and network printers, reducing hardware-related incidents. Monitored software licensing compliance and delivered ERP training to staff.
Education
Degrees, certifications, and relevant coursework
Midlands State University
Bachelor of Science (Honours), Information Systems
2016 - 2021
Grade: First Class
Activities and societies: University Book Prize Winner — 2021
Earned a Bachelor of Science (Honours) in Information Systems with First Class honors, and received the University Book Prize in 2021.
Tech stack
Software and tools used professionally
Availability
Location
ZimbabweAuthorized to work in
Job categories
Skills
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