JOTHIKA T
@jothikat
Omnichannel customer support specialist resolving Amazon and seller issues with CSAT-focused excellence.
IndiaWhat I'm looking for
I’m an experienced customer support professional with 2.5 years of expertise in omnichannel support (Voice, Chat, and Email). I specialize in Amazon Seller Partner Support and Andon Cord investigations, consistently delivering high-quality resolutions while maintaining superior CSAT scores.
In my most recent role, I served as a Customer Service Associate (Omnichannel) at Foundever (Sept 2025 – Jan 2026), providing end-to-end resolutions across voice, chat, and email in a fast-paced environment. I collaborated with internal teams to troubleshoot and resolve customer issues while following strict compliance and quality norms.
Earlier, I worked as an Amazon Customer Service Andon Cord Investigator (May 2025 – July 2025), investigating systemic product issues through the Andon Cord protocol and using customer review insights for data-driven improvements. At Sutherland (Sept 2023 – Aug 2024), I supported international sellers as a primary point of contact, mastering internal Amazon tools to resolve complex account and technical issues with empathetic, accurate, and timely outcomes.
Experience
Work history, roles, and key accomplishments
Provided end-to-end customer resolutions across voice, chat, and email while working in a fast-paced environment. Collaborated with internal teams to troubleshoot issues and delivered outcomes in line with compliance and quality standards.
Served as a primary point of contact for international sellers, resolving complex account and technical issues on Amazon. Used internal Amazon tools to provide timely, empathetic resolutions for high-priority seller grievances.
Handled operational and technical queries raised by Ola seller partners to ensure smooth partner interactions. Performed root-cause analysis and delivered resolutions aligned with standardized SLAs.
Education
Degrees, certifications, and relevant coursework
Chevalier T. Thomas Elizabeth College for Women
Bachelor of Commerce, Commerce
2019 - 2022
Grade: 72%
Completed a Bachelor of Commerce (B.Com) at Chevalier T. Thomas Elizabeth College for Women from 2019 to 2022, achieving 72%.
St. Joseph Hr. Sec. School
HSC
2018 - 2019
Grade: 74.8%
Completed HSC at St. Joseph Hr. Sec. School from 2018 to 2019, achieving 74.8%.
Don Bosco Matriculation School
SSLC
2016 - 2017
Grade: 90%
Completed SSLC at Don Bosco Matriculation School from 2016 to 2017, achieving 90%.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
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