Jothi Baruwa

I am a Customer Service Representative focused on effective solutions, creative problem solving, and high-quality support that builds customer loyalty. I have 1 year of experience handling multi-national clients and ensuring a positive customer experience.

In my recent role (E-commerce Support), I handled inbound and outbound calls to assist customers with orders, delivery updates, and product inquiries. I verified customer details (including prescriptions where required) to support accurate order processing and maintained timely, clear updates on order status.

I respond to customer complaints with practical solutions to ensure satisfaction, coordinate delivery readiness with relevant teams, and keep accurate records of customer interactions. I work well with deadlines and I’m both collaborative and efficient, with a cheerful, organized, problem-solving mindset.