At Calidad Insurance, I exceed monthly sales targets for commercial and personal vehicle policies, contribute to 10% month-over-month office growth, and manage the policy lifecycle from quoting through documentation. I close 70% of leads quarterly, maintain an 85% client retention rate, and support 50+ clients daily while managing a CRM database of more than 2,000 clients.
Previously, I supervised high-volume customer service operations at TEALCA and led, coached, and coordinated teams of 40+ staff across three regions during my mission service. I bring practical experience in client relationships, cross-selling, logistics, reporting, Excel-based data management, and English-language customer support.
