Melquis Gonzalez

I'm a results-driven individual currently pursuing a B.A.S in Information Technology. My educational background has equipped me with a diverse skill set, including technical expertise in IT, effective communication, and strong customer service abilities. I thrive in remote work environments, where I have successfully managed administrative tasks and built positive relationships with clients.

In my role as a Virtual Assistant at TopOfTheLineVA, I managed both inbound and outbound customer calls, ensuring satisfaction through regular feedback sessions. My experience also includes providing support in various capacities, such as scheduling appointments and maintaining client files. I am committed to continuous learning and have engaged in courses that enhance my technical proficiency, particularly in network design and cybersecurity.