José Manuel Tornay
@josmanueltornay
Entry-level customer support and operations professional focused on bilingual client service.
EcuadorWhat I'm looking for
I’m a Business Administration student with international experience in customer-facing and operational roles. I strengthen client communication in English and Spanish, stay organized under pressure, and collaborate effectively in diverse environments.
In my recent work, I ensured guest safety in a high-attendance international setting, communicated daily with English-speaking guests, and responded to emergencies using strict safety protocols. I also supported operations through warranty and theft case review, documentation review, and policy-driven decision-making, and I provided bilingual device-related customer support while improving problem-resolution and service delivery.
Experience
Work history, roles, and key accomplishments
Lifeguard
Oceans of Fun
May 2025 - Aug 2025 (3 months)
Ensured guest safety in a high-attendance, international environment by following strict safety protocols and responding effectively to emergencies. Daily communicated with English-speaking guests, providing guidance and support under pressure.
Operational Area Intern
Garantí
Sep 2024 - Oct 2024 (1 month)
Reviewed and analyzed warranty and theft cases to determine coverage eligibility using company policies and procedures. Supported operational teams with documentation review and internal process assistance to improve decision accuracy.
Customer Service Assistant
Hertztech
Aug 2022 - Jan 2024 (1 year 5 months)
Provided bilingual customer support (Spanish and English) for device-related issues, helping clients identify needs and select appropriate service solutions. Improved client communication, organization, and problem-resolution through consistent troubleshooting support.
Education
Degrees, certifications, and relevant coursework
Universidad San Francisco de Quito (USFQ)
Business Administration
2023 -
Studying Business Administration at Universidad San Francisco de Quito (USFQ) since Aug 2023.
Colegio José Engling
High School Diploma, High School
2009 - 2023
Completed a High School Diploma at Colegio José Engling in Tumbaco from Sep 2009 to Jun 2023.
Availability
Location
EcuadorAuthorized to work in
Job categories
Skills
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