Open to opportunities

Dilady Ortiz

@diladyortiz

Bilingual university student with B2 English, customer service experience, and strong communication, organization, and attention to detail. Seeking re

Ecuador

Message

What I'm looking for

I'm seeking entry-level, remote, or part-time opportunities in customer support, language-related projects, content-focused work, and other roles where I can follow detailed instructions, learn quickly, and contribute accurately.

I've supported customer service and daily operations at Panadería Sabor Lojano, processing orders accurately, handling cash payments, preparing beverages, and helping maintain organized service.

At ECOLAC and the Faculty of Food Engineering at Universidad Nacional de Loja, I contributed to dairy and meat production, labeling, packaging, laboratory activities, chemical analyses, and quality-control procedures. I work carefully with established instructions, data accuracy, and product quality standards.

I'm pursuing a Bachelor's Degree in Foreign Language Pedagogy and bring native Spanish and B2 English skills to entry-level customer support, language-related, content-focused, and remote work.

Experience

Work history, roles, and key accomplishments

Customer Service Assistant

Panadería Sabor Lojano

Nov 2024 - Feb 2025 (3 months)

Provided friendly and professional customer service in a fast-paced environment. Handled cash payments, processed orders, and maintained service quality.

Customer Service Order Management Cash Handling Organization Time Management Teamwork

Pre-Professional Intern

Facultad de Alimentos — UNL

Feb 2024 - Mar 2024 (1 month)

Assisted in dairy and meat production, laboratory activities, and technical procedures. Supported Good Manufacturing Practices and followed established instructions while maintaining accuracy, organization, and attention to detail.

Quality Assurance Food Safety Product Testing Data Recording Instruction Following Product Labeling Packaging Teamwork

Pre-Professional Intern

ECOLAC

Feb 2024 - Mar 2024 (1 month)

Supported dairy production, raw material standardization, labeling and packaging, quality control and shelf-life analysis. Prepared product orders for the sales team and followed established procedures for production, hygiene, and quality.

Quality Assurance Laboratory Analysis Food Safety Product Testing Data Recording Instruction Following Product Labeling Packaging Teamwork

Education

Degrees, certifications, and relevant coursework

Universidad Nacional de Loja

Bachelor's Degree, Foreign Language Pedagogy

2024 -

Grade: 5th

Activities and societies: English language practice and communication Lesson planning and educational activities Academic research and information analysis Academic writing and presentations Collaborative projects and teamwork Educational technology and digital tools Classroom observation and teaching practice Development of teaching materials Research methodology projects

Pursuing a Bachelor's Degree in Foreign Language Pedagogy, in progress.