José Jerónimo Garza Dzib

Played a vital role in ensuring the smooth flow of goods throughout the resort. Helped with the day-to-day logistics of all packages, deliveries and orders for the ranch and was responsible for receiving, inspecting, storing, and distributing shipments efficiently and accurately while maintaining organization and inventory control and ensuring all departments receive items in a timely manner.
·Han

Played a crucial role in maintaining the Ranch's service excellence standards set by the Director of Lodging. Lead by example, training staff and ensuring exceptional guest experiences across all three properties. Operated across all locations, oversaw Guest Services operations and maked decisions for the Front Office in the Director's absence, ensuring seamless guest experiences and upholding Ran

-Provided warm, personalized service to each guest from arrival to departure.
-Handled guest check-ins, check-outs, and reservation updates using resort systems.
-Promptly responded to inquiries, requests, and complaints with professionalism and care.
-Stayed knowledgeable about all resort offerings—including restaurants, activities, spa, and events—to confidently guide and upsell experiences.
-Co

Managed a hotel of 145 rooms with over 200 tenants. Provided a safe and pleasant stay to HyLife workers by meeting regular goals in safety, cleanliness and overall excellence in hospitality. Coordinate with high level management from both HyLife and hotel to develop and implement policies and procedures for the operation of the property and the over 200 tenants.
● Addressed inquiries pertaining to

Ensured the safety of the guests and staff of a 5-star luxury resort hotel. Coordinated with the Loss and Prevention department to encompass the responsibilities and guarantee the protection of the premise.
● Problem solved any tenant issues and grievances.
● Addressed code of conduct, violations with support staff.
● Coordinated with local police and interpreted cultural differences between guest

Delivered an opulent dining experience for guests of a 5-star luxury resort hotel. Catered to every need of the guest, providing an unforgettable culinary moment ensuring the savored every dish in every course of the meal.
● Oversaw finished dishes for consistency in both flavor and presentation.
● Delivered and presented food dishes to the guests in multiple settings providing a unique experience