Open to opportunities

Joshua Williams

@joshuawilliams2

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Results-driven IT professional specializing in data analysis and digital marketing.

United States

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What I'm looking for

I seek a data-focused role where I can apply analytics and technical skills to drive measurable business outcomes, collaborate cross-functionally, and grow into greater ownership of data-driven strategy.

I am a results-driven IT professional with strengths in data analysis, IT support, and digital marketing. I pair technical skills in SQL, Python, Power BI, Tableau, and system troubleshooting with hands-on experience improving revenue, retention, and operational efficiency for employers and clients.

My background includes roles in account management, data entry, UX/UI design, and independent digital marketing where I delivered measurable outcomes — including doubling monthly revenue, cutting onboarding time, and building an 85% accurate ML engagement predictor — while maintaining a pragmatic, data-first approach to problem solving.

Experience

Work history, roles, and key accomplishments

Current

Loyalty Business Account Manager

Current

Frontier Communications

Jan 2024 - Present (1 year 11 months)

Drove a 106% increase in monthly revenue through data-driven customer analysis and improved client retention by 55% via strategic partnerships; resolved 76% of technical issues on first contact and delivered stakeholder reports using Power BI, Looker, and Tableau.

Power BI Looker Tableau Customer Retention Data Analysis Troubleshooting Revenue Growth

Data Entry Specialist

TBN

Nov 2023 - Jan 2024 (2 months)

Reduced data errors by 30% through automated validation, streamlined onboarding to cut training time by 25%, and managed 55+ daily operational processes with 99% on-time completion using Jira, Docker, and Azure.

Data Validation Jira Docker Azure Process Improvement Onboarding Operational Management Quality Assurance

Digital Marketer

Independent Contractor

Feb 2020 - Nov 2023 (3 years 9 months)

Increased client ROI by 37% and grew email open rates by 40% through targeted automation and data-driven campaign optimization across multiple clients.

Email Automation Campaign Optimization ROI Analysis A B Testing Google Analytics Segmentation SEO Marketing Automation

UX/UI Design Intern

Oppti

May 2022 - Aug 2022 (3 months)

Improved website load times by 55% through performance optimizations and designed user engagement dashboards in Figma while implementing front-end changes using Microsoft Visual Studio.

Figma Performance Optimization Visual Studio UI Design User Engagement Prototyping Web Performance

Education

Degrees, certifications, and relevant coursework

The University of Texas at Dallas

Bachelor of Applied Science, Information Technology and Systems

Activities and societies: Projects: Influencer Success Predictor (Python/ML), Robotics Business Plan & Investor Pitch; involvement in data analysis and UX/UI design projects.

Bachelor of Applied Science in Information Technology and Systems conferred in 2023 with coursework and projects focused on data analysis, IT systems, and application development.