Open to opportunities

Reshma User

@reshmauser

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Data analyst driving insights with SQL, Python, and BI tools.

United States

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What I'm looking for

I seek data-driven roles where I can build scalable ETL pipelines, design executive dashboards, run experiments, and collaborate cross-functionally in an Agile environment to drive measurable business impact.

I am a data analyst with over six years of hands-on experience using SQL (PostgreSQL, MySQL, BigQuery) and Python (pandas, NumPy, matplotlib) to deliver actionable insights and optimize reporting workflows.

I design dynamic dashboards in Power BI and Tableau and have built multi-touch attribution models using Adobe Analytics, Google Analytics, and CJA that improved conversion and session metrics across marketing channels.

I develop and maintain ETL pipelines in Databricks and Snowflake, automate recurring reports with Excel and Google Sheets scripting, and have optimized query and pipeline performance to reduce reporting time and manual effort.

I collaborate cross-functionally with marketing, product, finance, and engineering teams using Agile practices (Jira, Adobe Workfront), run A/B tests and regression analyses, and explore AI/ML approaches for anomaly detection and forecasting.

Experience

Work history, roles, and key accomplishments

Current

Data Analyst

Current

Cognizant

Apr 2025 - Present (6 months)

Designed and automated daily ETL pipelines and dashboards in Databricks and Snowflake, improving query performance by 20% and reducing manual reporting by ~10 hours/week; delivered analysis that supported a 12% increase in customer retention.

MySQL BigQuery NumPy Databricks Snowflake Tableau Power BI Adobe Analytics A B Testing

Data Analyst

AT&T

Aug 2021 - Nov 2024 (3 years 3 months)

Built and maintained 175+ Adobe Analytics dashboards and 250+ advanced segments, improving reporting precision and contributing to an average 15% uplift in conversion through A/B/n analysis.

Adobe Analytics SQL Databricks Snowflake ETL Tableau Power BI A B Testing

Management Operations Analyst

Department of Healthcare and Family Services

Aug 2019 - Dec 2020 (1 year 4 months)

Executed SQL queries against MMIS and EDW to produce stakeholder reports and managed client hotline workflows, enabling accurate tracking and timely issue resolution.

SQL Teradata SharePoint)Reporting Data Extraction Data Validation

Data Analyst

IBM

Jul 2016 - Dec 2018 (2 years 5 months)

Optimized PostgreSQL/MySQL queries and automated ETL jobs to produce weekly sales and inventory reports, cutting manual compilation time by 22% and reducing reporting delays from two days to six hours.

PostgreSQL MySQL SQL Server ETL Power BI Excel Data Cleaning Reporting

Education

Degrees, certifications, and relevant coursework

University of Illinois Springfield

Master of Science, Management Information Systems

2019 - 2020

Completed a Master's in Management Information Systems with coursework and projects focused on data management and analytics from January 2019 to December 2020.