I am a seasoned Customer Success expert with a robust track record as a client success leader and engagement specialist across diverse sectors including software, service, health, and telecommunications. Renowned for expertly navigating complex client challenges and elevating the customer experience. Proven ability to craft and achieve stringent, metric-focused performance targets that bolster efficiency, customer satisfaction, product innovation, and quality benchmarks.
JVLooking for a job
Joshua Vichness
@joshuavichness
Customer Success Leader
United StatesExperience
RUHead of Customer Success
Led a strategy that achieved notable growth in transaction volume and a significant lift in Net Promoter Score, reflecting solid customer loyalty. Overhauled the customer success framework, laying the foundation for ongoing improvements in customer experience.
EY
Director of Customer Support
eyrus
Shaped the strategy of newly structured Customer Success team, overseeing over $5M book of business and a ~$1M annual operational budget. Responsible for all post-sales milestones of the customer journey, including Implementation and Deployment, Training, Hardware Fulfillment, Usage Adoption, and Ongoing Customer Support.
WE
Director of Client Services
WealthEngine
Managed customer experience from onboarding to ongoing engagements, empowering customers to utilize WealthEngine's insights.
Tech stack
Learn about the tools and technologies that Joshua likes to use.
Availability
Looking for a job
Location
United StatesAuthorized to work in
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Job categories
Skills
SalesforceCommunicationCustomer SuccessCustomer ServiceCustomer SupportAccount ManagementCRMExcelCommunication SkillsImplementationTrainingOnboardingTechnical SupportCustomer EngagementCustomer JourneyData InsightsCustomer Relationship ManagementStrategyCustomer AdvocacyCustomer TrainingCustomer LifecycleCustomer OnboardingCustomer Satisfaction
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