Fyodor Repollo

Served as a technical liaison between enterprise customers and internal teams, resolving complex technical issues for clients. Managed SQL database migrations and restorations, and gathered customer feedback to improve product functionality. Created technical documentation for internal and external use, and conducted testing/UAT for server releases.

Assisted customers with TestRail implementation and integration into testing workflows, troubleshooting application issues including installation and API utilization. Supported both cloud and server deployments via email and screen-sharing sessions. Contributed to server sizing recommendations and AWS cloud installations, and performed database SQL migrations and restorations.

Deployed, managed, and operated scalable, highly available systems on AWS, performing constant AWS maintenance and monitoring. Implemented automation using CloudFormation, basic Terraform, and basic Ansible. Configured and maintained EC2, RDS, and VPC deployments, and utilized Docker containers for web application deployments.

Provided advanced technical support for complex server and cloud-based solutions, resolving escalated issues from first-line support for electro/mechanical equipment and software systems. Reported design and reliability issues to engineering teams. Conducted customer installation and training sessions, and delivered technical training and coaching to Level 1 support agents.

Implemented IAM solutions addressing security and compliance requirements for global enterprises. Provided technical expertise through requirements gathering, installation, configuration, and issue resolution, developing an end-to-end understanding of product functionality. Collaborated with development teams to troubleshoot complex technical issues and created technical documentation for customer

Provided troubleshooting for VoIP solutions, including IPPBX and related applications. Assisted with system maintenance and administration tasks. Resolved technical issues for customers through remote support.

Delivered technical support for hosting platforms using IIS and Apache servers on Windows and Linux. Managed hosting services including FTP accounts, domain registration, and email configuration. Provided 24/7 customer support in a fast-paced environment, maintaining ownership of technical issues through resolution.

Completed an International Diploma in Computer Studies, gaining foundational knowledge in various computer-related subjects. This program provided a comprehensive introduction to the field of computer science and its practical applications.

Graduated from Sacred Heart School for Boys (Ateneo de Cebu). This period focused on general education, building a strong academic foundation.