Aletha Jacinto
@alethajacinto
I improve customer support quality, AI data accuracy, and ecommerce operations.
PhilippinesWhat I'm looking for
At Apollo.io, I lead quality and AI data-accuracy work that improves customer support outcomes. I delivered all 25 milestones for a cross-functional AI data-quality rollout, partnered with Engineering, and helped drive corrective fixes after identifying a performance regression.
I've progressed from Product Advocate to Quality Assurance Analyst and Customer Experience Analyst, auditing conversations and live calls, running team-wide calibrations, building macros and knowledge bases, and conducting root-cause analysis. I reduced average case-review time to 15 minutes while improving my performance rating to Exceeds Expectations.
Across ecommerce clients including Eliya the Label, Calm Buddhi, BuffBunny Collections, and Capsul Jewelry, I handle high-volume customer service, Shopify administration, product listings, website troubleshooting, vendor POs, and daily operations. I bring customers' feedback forward and focus on fast, accurate resolutions.
Experience
Work history, roles, and key accomplishments
Led a cross-functional AI data-quality initiative end-to-end, delivering all assigned milestones. Built new working relationships with Engineering to support AI-driven customer service tools and owned a monthly quality-accuracy report.
Education
Degrees, certifications, and relevant coursework
Aletha hasn't added their education
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Availability
Location
PhilippinesAuthorized to work in
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