Open to opportunities

Joshua Izegbu

@joshuaizegbu

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Detail-oriented IT Support and Billing Specialist with healthcare expertise.

United States

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What I'm looking for

I am looking for a role that offers growth opportunities in healthcare billing and allows me to utilize my analytical skills in a collaborative environment.

I am a detail-oriented IT Support and Billing Specialist with a strong background in technical troubleshooting and healthcare billing. My experience includes resolving technical and billing issues efficiently, interpreting Explanation of Benefits (EOBs), and managing high-volume transactions with accuracy. I thrive in fast-paced environments where I can leverage my analytical skills to contribute to team success.

In my current role as a Help Desk Support Intern at Wealthcraft Partners, I have successfully assisted in resolving over 100 technical support tickets, maintaining a 95% first call resolution rate. I have also contributed to reducing downtime by 15% through effective software updates and network maintenance. My previous experience at Gideonltgroup allowed me to support clients in processing payments and refunds, where I increased client satisfaction by 20% through prompt resolutions and excellent customer service.

With a degree in Information Systems and certifications in CompTIA A+ and Google IT Support, I am eager to apply my skills in a Refund-Payment Processor or Payment Poster role. I am committed to continuous learning and professional growth in the healthcare billing sector.

Experience

Work history, roles, and key accomplishments

Current

Help Desk Support Intern

Current

Wealthcraft Partners

Jan 2024 - Present (1 year 6 months)

Collaborated with the inner department to correct errors, rectify omissions and investigate questionable issues. Selected by supervisor to assist with file closures; resolve complex processing issues; participate in quality-control audits; and monitor status updates.

Technical Support Software Deployment Troubleshooting Ticketing Systems SLA Management Documentation Quality Control Data Analysis Remote Support

Help Desk Processor

Gideonltgroup

Jan 2022 - Jan 2024 (2 years)

Supported clients in processing hundreds of first- and third-party internet providers. Processed client payments, refunds, and billing adjustments via remote systems.

Remote Technical Support Payment Processing Customer Service Documentation Trend Analysis

Customer Service Representative

SUNY Downstate University

Jan 2019 - Jan 2022 (3 years)

Responded to 100+ daily inquiries, ensuring a 98% customer satisfaction rating. Utilized system tools to track and manage customer interactions, improving issue resolution time by 30%.

Customer Service software usage Communication Problem Solving Data Entry Customer Satisfaction

Education

Degrees, certifications, and relevant coursework

City University of NY, School of Professional Studies

Degree in Information Systems, Information Systems

2023 -

Activities and societies: Certifications: CompTIA A+ 2025, Google IT Support Certified 2025.

Currently pursuing a degree in Information Systems with relevant coursework in Computer Networking, Systems Administration, and IT Support Fundamentals. Expected to graduate in May 2027.