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@cynnamonpickettsimps
Customer-focused IT support professional transitioning into high-ticket sales.
United StatesI am a motivated, results-driven professional with over 10 years of customer service and client-facing experience, currently transitioning into high-ticket sales. I combine hands-on IT troubleshooting experience with strong CRM and process-optimization skills to improve customer outcomes.
At State Farm I streamlined claims resolution by troubleshooting system errors and partnering with IT to enhance workflow efficiency, and at Enterprise I resolved billing and reservation platform issues while delivering first-line support. My background includes HIPAA-compliant scheduling and medical record handling, secure payment processing, and consistent documentation for compliance and root-cause analysis.
I hold a BFA in Digital Filmmaking & Video Production and several sales and insurance certifications, and I am actively pursuing additional certifications while seeking entry-level IT support, help desk, or technical sales roles where I can contribute to tech-driven teams and continue professional growth.
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Work history, roles, and key accomplishments
SCState Farm Insurance Company
Sep 2022 - Jun 2025 (2 years 9 months)
Processed auto and property claims using proprietary claims software, troubleshooting payment and system errors to ensure timely resolution and improving claims workflow efficiency with IT partnerships.
EREnterprise Rent-A-Car
Jul 2022 - Sep 2022 (2 months)
Managed rental logistics and customer communications via CRM, identified and reported billing and reservation software bugs, and provided first-line IT support escalation to accelerate issue resolution.
Change Healthcare
Dec 2017 - Mar 2018 (3 months)
Scheduled patient appointments in compliance with HIPAA, resolved data errors in scheduling software to improve operational efficiency, and enhanced provider workflows and documentation accuracy.
Ciox Health
Sep 2017 - Nov 2017 (2 months)
Handled confidential medical record requests with focus on compliance and accuracy, diagnosed system access issues and logged IT tickets, and maintained records to support database integrity.
Vesta Corporation
Jun 2015 - Sep 2015 (3 months)
Managed secure financial transactions and reconciliations, coordinated with IT to identify and remediate recurring payment processing issues, and maintained compliance documentation for audits.
Degrees, certifications, and relevant coursework
Bachelor of Fine Arts, Digital Filmmaking & Video Production
2018 - 2021
Completed a Bachelor of Fine Arts in Digital Filmmaking & Video Production focusing on digital production techniques and storytelling.
High School Diploma, College Preparatory
2011 - 2013
Completed a College Prep Diploma with coursework preparing for postsecondary education.
Software and tools used professionally
United StatesYou can contact Cynnamon and 90k+ other talented remote workers on Himalayas.
Message Cynnamon
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