Open to opportunities

Cynnamon Pickett Simpson

@cynnamonpickettsimps

Message

Customer-focused IT support professional transitioning into high-ticket sales.

United States

Message

What I'm looking for

I seek entry-level to mid-level IT support or technical sales roles in fast-paced, tech-driven teams that value customer-focused problem solving and opportunities for certification-backed career growth.

I am a motivated, results-driven professional with over 10 years of customer service and client-facing experience, currently transitioning into high-ticket sales. I combine hands-on IT troubleshooting experience with strong CRM and process-optimization skills to improve customer outcomes.

At State Farm I streamlined claims resolution by troubleshooting system errors and partnering with IT to enhance workflow efficiency, and at Enterprise I resolved billing and reservation platform issues while delivering first-line support. My background includes HIPAA-compliant scheduling and medical record handling, secure payment processing, and consistent documentation for compliance and root-cause analysis.

I hold a BFA in Digital Filmmaking & Video Production and several sales and insurance certifications, and I am actively pursuing additional certifications while seeking entry-level IT support, help desk, or technical sales roles where I can contribute to tech-driven teams and continue professional growth.

Experience

Work history, roles, and key accomplishments

Auto Claims Associate

State Farm Insurance Company

Sep 2022 - Jun 2025 (2 years 9 months)

Processed auto and property claims using proprietary claims software, troubleshooting payment and system errors to ensure timely resolution and improving claims workflow efficiency with IT partnerships.

Claims Processing ServiceNow CRM Troubleshooting Vendor Management Process Optimization Incident Tracking Cross Functional Collaboration

Customer Service Representative

Enterprise Rent-A-Car

Jul 2022 - Sep 2022 (2 months)

Managed rental logistics and customer communications via CRM, identified and reported billing and reservation software bugs, and provided first-line IT support escalation to accelerate issue resolution.

Customer Service CRM Billing Troubleshooting Customer Escalation Data Reporting Communication

Scheduler

Change Healthcare

Dec 2017 - Mar 2018 (3 months)

Scheduled patient appointments in compliance with HIPAA, resolved data errors in scheduling software to improve operational efficiency, and enhanced provider workflows and documentation accuracy.

Scheduling HIPAA Data Management Documentation Provider Support

Call Center Agent

Ciox Health

Sep 2017 - Nov 2017 (2 months)

Handled confidential medical record requests with focus on compliance and accuracy, diagnosed system access issues and logged IT tickets, and maintained records to support database integrity.

Call Center Operations Medical Records Ticketing Data Integrity Customer Support Documentation

Payment Specialist

Vesta Corporation

Jun 2015 - Sep 2015 (3 months)

Managed secure financial transactions and reconciliations, coordinated with IT to identify and remediate recurring payment processing issues, and maintained compliance documentation for audits.

Payment Processing Reconciliations & Compliance Troubleshooting Audit Support