Open to opportunities

Joshua Brügge

@joshuabrgge1

Message

I improve mobile app experiences and run reliable customer support operations.

Germany

Message

What I'm looking for

I'm seeking a long-term remote customer support or operations role where I can handle customer communication, solve service issues, coordinate practical workflows, and continue developing my digital product-support skills.

I'm improving QuickLift, a published mobile fitness app on the App Store, by refining user flows, testing releases, documenting issues, and coordinating product improvements with remote support and AI-assisted tools.

As Founder & Managing Director of CityCab in Detmold, I managed bookings, changes, cancellations, complaints, driver schedules, offers, invoices, and service delivery for customers, hotels, companies, and other business clients. I also maintained the website, Google profile, and online advertising.

I'm comfortable learning digital tools independently and bring calm, practical communication to time-sensitive customer and operations work.

Experience

Work history, roles, and key accomplishments

Founder & Managing Director

CityCab

Jan 2024 - Feb 2026 (2 years 1 month)

Managed customer requests, bookings, changes, cancellations and service issues across phone and digital channels. Resolved complaints and escalations with clear communication, fair solutions and reliable follow-up.

Complaint Resolution Booking Management Scheduling Invoicing Website Administration Google Business Profile Online Advertising