Joshua Anakor
@joshuaanakor
I resolve end-user IT issues and improve service desk experiences.
NigeriaWhat I'm looking for
At Digital Winch, I deliver first-line IT support for end users, resolving hardware, software, and connectivity issues while managing tickets across Freshdesk, Zendesk, HubSpot, and Intercom.
I also support customer onboarding, document support interactions for an internal knowledge base, and collaborate through Slack and Google Workspace to escalate and resolve issues efficiently.
Previously, at ANSY Investment W.A. Ltd., I managed customer records, onboarding, communications, and issue resolution. I’ve strengthened my service-desk practice through Datacom’s ITIL-aligned incident-management simulation and the Google IT Support Professional Certificate.
Experience
Work history, roles, and key accomplishments
Customer Success & IT Support Intern
Digital Winch
Jun 2025 - Present (1 year 3 months)
Delivered first-line IT support to end users, resolving hardware, software, and connectivity issues. Managed customer inquiries and technical support tickets using Freshdesk, Zendesk, HubSpot, and Intercom.
Service Desk Job Simulation
Datacom
Jul 2026 - Jul 2026 (0 months)
Completed a hands-on IT Service Desk simulation focused on incident management within a managed services environment. Prioritized, categorized, logged, and escalated incidents following ITIL best practices.
Customer Relationship Manager (CRM)
ANSY Investment W.A. Ltd.
Dec 2022 - Sep 2024 (1 year 9 months)
Delivered responsive customer support, resolving client inquiries and maintaining high service standards. Managed customer records, documentation, and communications with a focus on accuracy and confidentiality.
Education
Degrees, certifications, and relevant coursework
University of Lagos
Master of Science, Fisheries Biology and Management
2024 - 2025
Master of Science in Fisheries Biology and Management from the University of Lagos, completed from November 2024 to November 2025.
University of Uyo
Bachelor of Science, Microbiology
2015 - 2020
Bachelor of Science in Microbiology from the University of Uyo, completed from September 2015 to November 2020.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
Skills
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