Open to opportunities

Joshua Addo

@joshuaaddo

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Strategic planner and operational leader focused on organizational performance.

Ghana

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What I'm looking for

I seek a role that allows me to leverage my operational expertise in a dynamic environment, fostering growth and efficiency.

With a strong background in operational leadership, I am dedicated to enhancing the performance, productivity, and profitability of organizational operations. My experience as a Business Operations Manager at Hunchos Grill has equipped me with the skills to maintain accurate financial reports, develop proficient staff, and ensure high customer satisfaction. I thrive in dynamic environments and am committed to continuous learning and development.

Previously, as a Store Manager at Ivie Collection, I conducted in-depth sales data analysis to maximize revenue and profit. I established effective partnerships with suppliers and managed social media marketing initiatives. My earlier roles, including Administrative Assistant at Kofi Krazi Photography and National Service at the Islamic Education Project, have honed my project management and communication skills, allowing me to effectively address customer concerns and enhance operational efficiency.

Experience

Work history, roles, and key accomplishments

Current

Business Operations Manager

Current

Hunchos Grill

Sep 2021 - Present (3 years 9 months)

Managed business operations by maintaining accurate monthly reports on expenses and revenues, developing staff through training, executing daily sales operations, and overseeing procurement and inventory management. Addressed customer concerns to ensure high satisfaction levels.

Business Operations Staff Training Sales Management Inventory Management Customer Service Financial Reporting Procurement Microsoft Office Suite Problem Solving

Store Manager

Ivie Collection

Sep 2021 - Sep 2023 (2 years)

Conducted sales data analysis to develop strategies for maximizing revenue. Managed supplier relationships, customer complaints, social media platforms, and marketing initiatives while ensuring accurate inventory management and reporting.

Sales Analysis Supplier Management Customer Relationship Management Social Media Marketing Inventory Management Marketing Strategy Microsoft Excel Reporting Team Coordination

Administrative Assistant

Kofi Krazi Photography

Jan 2019 - Jul 2019 (6 months)

Managed booking schedules and customer complaints, negotiated rates and terms, and maintained communication with models and clients to ensure smooth operations.

Scheduling Customer Service Negotiation Communication Problem Solving Administrative Support Microsoft Office Suite

National Service

Islamic Education Project

Jan 2017 - Jul 2018 (1 year 6 months)

Created and delivered engaging curriculum, monitored student development, collaborated with administration to enhance test readiness, and managed sports activities while upholding sanitation standards.

Curriculum Development Collaboration Sports Management Communication