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JN@joshnjenga
IT Specialist with strong skills in customer support and networking.
KenyaHello, I'm Joshua Njenga Narok, an IT Specialist with extensive experience in customer service and technical support. I have been working at Dubai Softcom since January 2018, where I focus on point of sale installation and support, computer networking, and CCTV installation. My role has allowed me to develop strong analytical and communication skills, ensuring that I meet client needs effectively.
Prior to my current position, I worked at Premiumpress from November 2014 to November 2018, where I provided technical support for clients facing issues with WordPress themes. I offered customization services that helped clients achieve their desired website functionality. My educational background includes a degree in Bachelors of Business Management and IT from Kabarak University, which has equipped me with a solid foundation in both IT and business management.
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Work history, roles, and key accomplishments
Dubai Softcom
Jan 2018 - Present (7 years 10 months)
Responsible for point of sale installation and support, computer networking, and CCTV installation and setup. Ensured smooth operation of IT systems and provided technical assistance to users.
Premiumpress
Nov 2014 - Nov 2018 (4 years)
Provided customer support for clients experiencing issues with WordPress themes. Offered customization services to enhance client websites and improve user experience.
Degrees, certifications, and relevant coursework
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