Open to opportunities

Josh User

@joshmerin

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Associate Product Manager candidate with operations, training, and data-driven execution.

United States

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What I'm looking for

I'm seeking a product- or operations-focused role where I can apply training, documentation, and data skills to drive measurable improvements, collaborate cross-functionally, and grow in product management.

I am a bilingual Associate Product Management candidate with 5+ years optimizing operations and leading training programs at Amazon, focused on delivering measurable outcomes through data-driven decisions and strong stakeholder communication.

I designed scalable onboarding programs for 100+ users that improved ramp-up by 25% and reduced errors 18%, authored SOPs to increase cross-team adoption, and drove KPI improvements including an 18% quality gain and 99.8% accuracy at scale. I complement hands-on experience with coursework in product fundamentals and resilient leadership, and I enjoy partnering cross-functionally to iterate on solutions that improve operational performance.

Experience

Work history, roles, and key accomplishments

Learning Trainer

Amazon

Jan 2024 - Jan 2025 (1 year)

Designed and launched a scalable onboarding program for 100+ users, improving ramp-up by 25% and reducing errors by 18%; authored SOPs and iterated content with operations leads to increase adoption.

Onboarding Training Development Documentation Data Analysis SOPs Cross Functional Collaboration Performance Coaching

Process Assistant

Amazon

Jan 2021 - Jan 2024 (3 years)

Owned shift-level KPIs and analyzed trends to coach teammates and close gaps, improving quality by 18% while maintaining 99.8% accuracy at scale; prioritized resources to meet operational goals.