Josh Hawkins
@joshhawkins
Experienced Customer & People Trading Manager enhancing customer experiences.
What I'm looking for
I am a Customer & People Trading Manager with over a decade of experience in leading teams and enhancing customer experiences through innovative strategies. My career has been dedicated to salon management, stock control, and team leadership, consistently driving operational efficiency and customer satisfaction. I thrive in collaborative environments, leveraging advanced consultation and training techniques to foster a results-oriented atmosphere.
Currently, I oversee store operations at ASDA, where I ensure compliance and enhance customer experiences by leading a dedicated team. My previous roles as a Senior Stylist in various salons have equipped me with the skills to manage client consultations effectively, maintain high standards of cleanliness, and optimize stock control. I take pride in implementing creative strategies that boost customer satisfaction and streamline processes, adapting quickly to the ever-changing retail dynamics.
Experience
Work history, roles, and key accomplishments
Senior Colour Technician/ Assistant Manager
Bauhaus
Mar 2016 - Present (9 years 3 months)
Conducted detailed client consultations for personalized color solutions and satisfaction. Ensured client happiness by consistently meeting their needs and expectations. Maintained salon cleanliness and organization to uphold professional standards.
Customer & People Trading Manager
ASDA
Nov 2023 - Present (1 year 7 months)
Oversee store operations, ensuring compliance and enhancing customer experiences. Lead a team to achieve key performance metrics and improve operational efficiency. Manage cash and kiosk operations, maintaining accuracy and customer satisfaction.
Senior Stylist
Lazarou Hair Salons
Aug 2022 - Nov 2023 (1 year 3 months)
Conducted detailed client consultations ensuring satisfaction and personalized styling solutions. Maintained salon cleanliness and professionalism, enhancing client experience and safety. Managed stock efficiently, ensuring availability of hair colors and retail products.
Senior Stylist/ Standing Manager
Spirals Beauty Salon
Dec 2019 - Aug 2022 (2 years 8 months)
Led client consultations, ensuring satisfaction and personalized style recommendations. Managed salon operations, maintaining cleanliness and professional standards. Oversaw stock control, optimizing inventory and minimizing shortages.
Senior Stylist
Lazarou Hair Salons
Dec 2019 - Nov 2020 (11 months)
Conducted in-depth consultations to ensure 100% client satisfaction with end results. Maintained salon tidiness and cleanliness to uphold high standards of professionalism. Managed stock control, including checking and ordering hair colors and retail products.
Senior Stylist & Hair Extension Technician
SalonTWOSIXSIX
Jun 2019 - Oct 2019 (4 months)
Consulted clients to ensure satisfaction, enhancing client retention and salon reputation. Maintained salon cleanliness, contributing to a professional and welcoming environment. Advised on color choices based on lifestyle and features, boosting client confidence.
Senior Stylist
Franck Provost
Dec 2018 - Jun 2019 (6 months)
Consulted clients for tailored styling, ensuring complete satisfaction. Maintained salon cleanliness and professionalism daily. Advised clients on color choices based on lifestyle and features.
Senior Director
RUSH
Aug 2015 - Feb 2016 (6 months)
Led client consultations, ensuring tailored solutions and high satisfaction. Enhanced client experience by advising on personalized style choices. Maintained salon standards, contributing to a professional environment.
Senior Stylist
Ikon Hair and Beauty
Nov 2014 - Aug 2015 (9 months)
Ensured client satisfaction by meeting all needs and providing personalized styling advice. Advised clients on haircuts and colors tailored to face shape, tone, and lifestyle preferences. Maintained salon cleanliness and professionalism, enhancing client experience and retention.
Education
Degrees, certifications, and relevant coursework
Reflections Training Academy
NVQ Level 3 Hairdressing, Hairdressing
Completed the NVQ Level 3 in Hairdressing, focusing on advanced techniques and client services. Gained expertise in complex styling, coloring, and salon management practices.
Filton College
NVQ Level 2 Hairdressing, Hairdressing
Achieved the NVQ Level 2 in Hairdressing, developing foundational skills in cutting, coloring, and client consultation. Focused on practical application and salon procedures.
Hair Academy South West
NVQ Level 1 Hairdressing, Hairdressing
Completed the NVQ Level 1 in Hairdressing, learning basic hairdressing techniques and salon hygiene. Developed initial skills in client care and fundamental styling.
Availability
Location
Authorized to work in
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